MFA - Multi Factor Authentication Login

Owned by XCALLY Knowledge (Unlicensed)
Last updated: May 23, 2023
3 min read

What it's about

 

Multi-factor authentication (MFA) is a security system that requires separate and distinct forms of identification in order to access XCALLY.

The first factor is a password and the next includes a text with a code sent to your smartphone authenticator app or to your email.

 

How to set up

 

Login to XCALLY and from the command top bar, click on the User Information Button:

Expand the Button and access to Manage section:

 

Follow the instruction shown from XCALLY:

 

  • It is possible to enable MFA via:

-Authenticator App

-Email

If you enable MFA via Email, be sure SMTP Settings are correctly configured.

 

  • A code is generated and sent via auth app or email

  • Enter the code in the form in the Verify code field

  • Click on Enable

Enforce MFA (as Admin)

  • As an Admin, it is possible to enforce MFA for Agents and Users (from General Settings → Security). When MFA is enforced by the Admin, Agents and Users must login with MFA and can not disable the MFA on their own.

  • As an Admin, it is possible to disable MFA for all users (from General Settings → Security).

 

 

Login with MFA

 

  • Enter your credentials in the login form

  • Enter the OTP (one time password), received via email or shown by the auth app

Disable MFA

To disable the multi-factor authentication:

  • Login to XCALLY and from the command top bar, click on the User Information Button:

  • Expand the Button and access to Manage section:

  • Click on Disable

 

  • As an Admin, it is possible to disable MFA for Agents and Users, when has been activated: it is useful in case of phone loss or enable MFA from another device. From the Agent/User Authentication section (Staff → Account → Authentication) :

 

 

 

 

 

 

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