As said before, the information about an Agent can be viewed by clicking on the button Edit in the table row which contains his name. It’s possible to edit the parameters simply by clicking on them, like shown in the image below.
General Settings
Username: Agent’s Username, useful for the login in the xCALLY Shuttle system and xCALLY phone bar.
Password: Agent’s Password, useful for the login in the xCALLY Shuttle system and xCALLY phone bar.
Auto Answer: Yes|No; to enable the Auto Answer mode for the Agent.
Auto Answer Timer: When the Auto Answer starts, in milliseconds. If not specified, the Auto Answer will be immediate.
Show Auto Answer: No -> the Agent can't see the Auto Answer option in the Phone bar menu.
Yes -> the Agent can see the Auto Answer option in the Phone bar menu and select it. After you change this parameter, the Phonebar restart is required.
Modules: Dashboard Agent Modules: Realtime, Monitor, Voice Mail, Contacts Management.
Sip: The SIP associated with the Agent, useful to login into Softphones.
Show Phonebar Settings: Yes|No; to enable the Settings option in the xCALLY Phone bar Menu.
Auto Logoff: Yes|No; to enable the Auto Logoff for the Agent. Yes -> when the agent exits the browser, he/she automatically logs out from the Agent’s interface and also from his/her Queues. No -> the Agent is logged in until he doesn’t perform the Logout action from his Agent’s interface.
Change Caller ID on login: Yes|No; to set the CallerID type. Yes -> CallerID = name of the Agent. No -> CallerID = name of the SIP
ChanSpy: Yes|No, useful to enable the Chanspy for the Agent.
Login in Pause (only for Phonebar): Yes|No. Default No. If set to yes, the Agent after the Login is automatically put on Pause status (available from the Phone bar Changelog#3.7.2.2 and Shuttle Changelog#Version2.4.29)
Protocol: UDP|TCP. Default: UDP. The Phonebar listening protocol; TCP available from the Phone bar Changelog#3.7.2.2 and Shuttle Changelog#Version2.4.29
Call Waiting: Yes|No. If yes, the Agent will not receive internal calls from other Agents/Users/Supervisors if he is already busy in another call.