Page Comparison

Requirements

The XCALLY Motion server uses the following TCP ports: 

• 443

The tested as compatible browsers are:

• Google Chrome (recommended 30+) 
• Firefox (recommended 27+)

General Architecture and Features

The XCALLY Motion VIDAOO Video Web application architecture is designed to provide:

1. Smart Video Routing Management to your Customer Care Agents, according to Queue distribution and Skills
2. Strong security
3. Easy configuration

How it works

There are two scenarios in which the solution Vidaoo VIDAOO can be used.:

SCENARIO 1  

The Customers can Customers can engage a Video Communication Session with the Agent using a simple Web browser button (on PC, Mobile, Kiosk, etc.), like in the following example:

Configuration of XCALLY Motion with Vidaoo

In order to configure your XCALLY Motion with VIDAOO Video integrations you need to create a new OpenChannel Account:

• Create the VIDAOO OpenChannel Video Account

then edit it and take note of the Receive URL field associated to the VIDAOO Video Service Session:

You will use it to configure the Vidaoo Device in the Vidaoo Administration environment 

Create Automation with XCALLY Webhook Action (more info here)

• Associate the Agents to VIDAOO Open Channel Video Account and Queue:

Now the configured Agents are ready to use the VIDAOO Video OpenChannel!

In order to activate the Web browser button, follow these steps: 

1. Create the Web Browser Button 
   • Activate the web project
   • Check and edit parameters
2. Authenticate on VIDAOO
3. Connect XCALLY to VIDAOO
   • Create an Openchannel Account
   • Associate the Agents to the Openchannel Account
4. Track the videocall route
   • Create a Webhook automation
   • Notify Agents of incoming Videocall  

 AGENT

STEP 2 - The Agents belonging to the OmniChannel dedicated Video Service Queue receive the video request on XCALLY Motion Omni Desktop interface

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STEP 3 - When one of the Agents accepts the interaction

inside it he/she finds the video session link to click.

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STEP 4 - After clicking the session is established and the conversation starts:

SCENARIO 2

The Vidaoo VIDAOO Session can be activated by the Agent with a Customer during a Chat interaction.  

Clicking on Start Video Call a web link to join a video call is generated. 

• The
Vidaoo
• VIDAOO link is shown to the Agent (in the interaction form):

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• Simultaneously, the Customer receives the Vidaoo VIDAOO link and is invited to participate:

Please note: 

• The Vidaoo feature is available only if the Administrator has configured the Video option for the specific Chat Website.
• The number of available sessions set for your Account on Vidaoo must not be exceeded. 

Video call Overview 

When entering the Vidaoo VIDAOO meeting in following Scenario 1 (by clicking on the start button) or in Scenario 2 (by accessing the link sent by the Agent during the chat interaction), the Vidaoo meeting video call can be managed as usualin a very simple and intuitive way. 

Below, a brief overview of the video call is presented. Click  Click here for further reading.