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   In this section you find some useful hints about the Admin Web Interface commands, icons and conventions.


First of all, log in to https://YOUR-MOTION-IPADDRESS/login (insert the name of your actual server) using your login name and password: 


Now you see the Admin Web Interface, like in the following example:



Info
titleLicense Expiration Notification at Login

If you are notified your license is going to expire (this feature is available at login starting from rel. 2.5.6):

please verify your License and contact our team at license@xcally.com ASAP!




Info
titleSocket Disconnection Error Message

If you encounter a network problem during your XCALLY Motion work session, you will be warned by this error message:

which will disappear when the connection is reestablished





The Admin Web Interface shows a menu list on the left of the screen


On this menu you can find all the available XCALLY Motion programs and utilities.



Hint: if you prefer to minimize this menu bar just click on the button  and the window will be resized.

Click again to maximize it.





The screen header shows:


  • Login name (click to log out or to change password)
  • Search by Context Button 
  • List of supported languages (click to choose a different language)
  • Start Internal Messenger button  to exchange messages with other users and agents or groups of them.



Info
titleHow to manage Messenger Groups

The Internal Messenger environment allows also to the user/admin to create or delete groups:

  • Click on the  icon and then on the Groups tab:

 

  • Click on the buttonand fill the New Group form:



The group members can be picked from the list of all the available Agents of the system:

  • Set the Enable Writing to enable agents/users to send messages. If this flag is not enabled, the group members will only receive messages.


Once Created, a group can be deleted clicking on the button .



Let's point out a few general recommendations:

Info

Click here to see how the Internal Messenger works











  • We strongly recommend to change the Administrator's password on a regular basis: if the Security Suite is enabled the password reset is on 90 days.


The password must respect the following security rules: it must contain least 8 characters and have at least 1 lowercase character, one uppercase character, one numeric character and one of the following special characters ~!@#$%^&-_=+[{]}. Any time the password is changed, the new one must be different from the old one.



  • The Admin should configure properly an email address: this will be used in case of a reset password request


To do this go to Staffto Staff/Edit Users and search for the admin profile to change





  • If the Admin forgets the password, a password reset can be asked on the login panel













Info
titleWhat to do if you forgot your password
  • click on 
  • Enter the e-mail address associated to the admin login name

 


you will receive a link via email. Click on this link and change the password (This link expires in one hour: if you cannot use it you should start a new reset procedure).

The new password must respect the security rules stated above.


This function works only if SMTP service is set properly.



Click here for more details about the Administrator's roles (User and Admin). 


Interface Common Icons and Commands

The following list contains the most common Admin Web Interface buttons and icons that you will use during the configuration of the environment:


Create new element

(i.e. New Agent, New Queue...)

Open the Quick Actions Menu

(i.e.Edit/Delete)

Change Password of Admin, Telephones, Users, Agents)


Channels (e.g. to add Users to a queue)


Copy (e.g. Contacts)

Add Agents (e.g. to a queue)

Add Team (e.g. to a queue)