The goal of this quick guide is to help you make a quick configuration to handle outbound calls. To make outbound calls, you will have to configure a SIP Trunk hence you first need to subscribe to a VOIP service provider that will routes the outgoing calls through a SIP trunk and to recipients.
Follow these steps to start making outbound calls:
Step 1. Create a Trunk | |||
Step 2. Create an AgentYou can quickly create a new Agent that will manage calls using the XCALLY Phonebar. Staff → Agents
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Step 3. Create an Outbound RouteWhen you make an outgoing call, the system analyses the dialed number and decides through which outbound route (extension) the call should be routed to. This is achieved by using a pattern.
For now let’s use _X. pattern to route all dialed (outgoing) call to the same route. _X. which matches to any phone number starting from 0-9 plus at least one other number. Voice → Outbound Routes
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Step 4. Add application in the Outbound RouteGo to the outbound route/actions, add Outbound Dial application and select the Trunk through which the calls will be placed and click Save. Voice → Outbound Routes → Edit
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Step 5. Login the AgentYou are done. If you login with XCALLY PhoneBar and dial a number like 3298334567, the call will be routed to the callee.
If you have not installed yet the PhoneBar, please follow this procedure: Phonebar Installation XCALLY Phonebar
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