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Table of Contents




What is a License?

A license is a a permit to use a set of XCALLY Motion features and modules. We offer Monthly or Annual plans that give you the flexibility to choose which ever fits your needs best. You can choose among the different module plans that give you access to different set of Motion modules based on your contact center requirements.  

For more information visit our website or write to us at sales@xcally.com.



View Your License Information

On the menu Settings in the License section you can find all the useful information about your active license:


  • Type of License (monthly, annual)
  • Expiration Date
  • Token: the ID generated by the licensing system at startup, or at any change occurred, to your particular installation. 
  • Number of Users, Agents and Telephone extentions
  • Channels (Voice, Chat, Email, SMS, Fax, Open Channel, WhatsApp Connectors) you're enabled to use

  • Modules (Contacts Manager, Dialer, Jscripty) you're enabled to use

  • Sessions (Cally Square-see next paragraph, Chat) you're enabled to use. Please contact us at license.xcallymotion.com for buying and additional information.

  • Add-On (WebRTC, Jaws integration, Customization, Screen Recording) 

  • Other License features (Update) you're enabled to use. When this feature is not enabled, the Motion and Phonebar version update is forbidden. Please contact us at license.xcallymotion.com to get it.

Key Buttons



From the License Section, it is possible to: 

  1. Retrieve License Token 
  2. Update License 
  3. Download License Log File

1 Retrieve License Token

The Token must be reported to the Licensing Staff any time you need system changes. Please follow this process to copy the token. 

Clicking on the token code, the token is copied to clipboard and can be pasted anywhere.

A notification to confirm the operation success will appear (Token copied!). 


2 Update License

Clicking on , a dedicated section pops up to update your license.  

3 Download Licence Log File 

Clicking the , the License Log File is downloaded. 



Cally Square Session Licenses

If you buy extra Cally Square Session Licenses, in order to make the upgrade work, follow these steps:

  1. click on the Restart button
  2. you will be redirected to the System/Processes page. Click on the Stop button of the Cally Square IVR Process (this will stop all the IVR activities)



  3. restart the IVR processes clicking the Start button and the changes will be applied.

Pay attention: stop/start the IVR service when the IVR campaigns are not operational!


Grey Period

Please note that any change of any kind applied on your XCALLY server (i.e. CPU, memory, HDD, IP address, hostname, MAC, network etc.) can invalidate your XCALLY assigned license: for this reason any move and change of your XCALLY server must be carefully planned and notified to the XCALLY team.

If XCALLY team does not receive the notification of changes related to XCALLY server or in case of delayed payments, XCALLY platform will automatically be deactivated for 7 days (grey period). Within the grey period, you have to inform XCALLY team to check changes occured (license.xcallymotion.com) or proceed with the payment to reactivate your license.

In order to re-activate a license due to a token change or migrate a license to a new server, contact us on license.xcallymotion.com, under the section "Move License to a New Token (Grey Period)", and enter the Old and New Token. You can find these data under the License section on XCALLY:



Anchor
channels
channels


Contact us 

Please contact us on license.xcallymotion.com to enter your request about: 

Log in with your personal credentials on the Support Portal to check the status and the details of your request.