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Introduction
This guide will explain you how to pause/unpause the call recording tool to be complying with the PCI DSS
Basically, when the call comes in, recording is started.
Agent needs to take payment and pause the recording.
Once card details are given, recording is restarted and call recording continues to end of call.
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Configure the actions to start/stop the recording
Add the feature code into /etc/asterisk/features.conf
We assume to use *99 to start and *77 to stop the recording
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;xcally [applicationmap](+) xcallystartmon => *99,self,Macro,xcally-peer-monitor xcallystopmon => *77,self,Macro,xcally-peer-unmonitor |
Add the macro into /etc/asterisk/extensions_xcally_custom.conf
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[macro-xcally-peer-monitor]
exten => s,1,NoOp(MONITOR CALL BY PEER ${CHANNEL(peername)})
same => n,Answer()
same => n,Wait(1)
same => n,Playback(beep)
same => n,MixMonitor(${IDFILE},a)
[macro-xcally-peer-unmonitor]
exten => s,1,NoOp(STOP MONITOR CALL BY PEER ${CHANNEL(peername)})
same => n,Answer()
same => n,Wait(1)
same => n,Playback(beeperr)
same => n,StopMixMonitor()
same => n,NoOp(${IDFILE} STOPPED) |
And reload the Asterisk configuration to apply the changes
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[root@motionpbx-v2 ~]# asterisk -rx "reload" |
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When the call recording starts or ends, a sound is played on the agent side only |
Configure the dialplan in the Motion GUI
SET VARIABLES
Custom App: Set
Arguments: __DYNAMIC_FEATURES=xcallystartmon#xcallystopmon
Custom App: Set
Arguments: MIXMONITOR_FILENAME=/var/spool/asterisk/monitor/${UNIQUEID}.wav
Custom App: Set
Arguments: __IDFILE=${UNIQUEID}.wav
QUEUE APPLICATION
Set the macro parameter as xcally-peer-monitor to enable the recording auto start
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In order to use the On-Demand Recording feature, the recording parameter in the queue settings must be inactive |
Agent experience
Now the agents will be able to stop and restart the call recording during a conversation.
They need just digit the proper DTMF code
to STOP or
to START