Motion
Bull is an automated outbound dialer that generates calls from a list and connects contacts to agents or forwards the calls to an IVR based on the campaign(for general information about dialers see the topic Here). This improves call handing efficiency by avoiding agents from dialing numbers manually.
The Dialer can be used for several kind of applications, like:
- Call Back applications
- Booking reminders
- Automatic Surveys
- Tele-selling and Telemarketing
- Tele-alarms
- more...
The Motion Bull Dialer offers the following functions:
- In a Queue campaign, the dialer generates calls to contacts in a list and puts the call in a queue. When the contact answers the call, the Agents available in the queue will be able to answer and connect to the contact.
- In an IVR campaign, the dialer generates calls to contacts from a list and puts the call in an IVR only when the contact answers the call. This type of campaign is usually used for surveys and does not depend on any queue status or availability of any agent in a queue.
- In the Real-time environment, you can monitor agents and campaigns in real-time.
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