If you need to open a new ticket to our License Team, you can login with your personal credentials on Support Portal, contacting us on http://license.xcallymotion.com and enter your request:
Choosing LICENSE, you can send you request clicking on “Need to raise a request? Contact us” and select for which product you want to have support about license:
Selecting Motion, you can indicate your request type:
New license rules
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Please be advised that XCALLY has amended the following Terms of Service and Contractual Conditions, as per the Contract. The amendments will be effective as of 01.03.2024. |
You can read how license portal self-service works
(some data will be activated automatically, while others will be managed manually).Then you can proceed:
You have to accept License Agreement
choose 30 days free demo
insert your new deactivated server token number (that you can copy from XCALLY Settings menu → License):
You insert customer name/reference and email
the system indicates what are the feature included in free demo.
You can add additional comments and send your request:
You will receive a ticket message with the outcome of the operation
clicking on “CLICK HERE TO REPLY” you can see your ticket
You can check the ticket status and the details of your request
if you need assistance you can click on Support Request
Activate a new license plan
If you want to convert your demo in a plan, you have to fill out the form with all required data.
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Remember that you can use this form only if your server is not active yet |
With our self-service mode:
these data will be managed automatically: | these features will be managed manually by our team after administrative check: |
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You can read how license portal self-service works
(some data will be activated automatically, while others will be managed manually).Then you can proceed
You have to accept License Agreement
choose New license activation
insert your deactivated server token number (that you can copy from XCALLY Settings menu → License)
You insert customer name/reference and email
choose plan to activate (please visit this link for more information about plans):
You fill the form with required data and you have to confirm your choice to proceed (these data will be activated automatically)
You select extra add-ons that you need:
You can add additional comments and send your request
You will receive a ticket message with the outcome of the operation
clicking on “CLICK HERE TO REPLY” you can see your ticket
You can check the ticket status and the details of your request
if you need assistance you can click on Support Request
You can read how license portal self-service works
(some data will be activated automatically, while others will be managed manually).Then you can proceed
You have to accept License Agreement
insert your active server token number (that you can copy from XCALLY Settings menu → License)
insert customer name/reference and email
You have to indicate if action request is to ADD or REMOVE items from your license.
Selecting ADD e.g. for Agents the system will ask you the total number of items that you want active on your license
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Selecting ADD, please note that if you enter any lower values than those currently in use on your license, we'll keep the original value. |
You can request to enable or disable extra items, extra add-ons or change plan/support plan or billing frequency.
You can add additional comments
You have to indicate when you need the change (as soon as possible or on a specific date which you can select).
Finally you can send your request
You will receive a ticket message with the outcome of the operation, the summary of item details managed automatically
clicking on “CLICK HERE TO REPLY” you can see your ticket
You can check the ticket status, the details of your request
if you need assistance you can click on Support Request
Grey Period / Re-activate License
If you want to re-activate a license due a token change or if your license has expired, you have to select the option Grey Period/ Re-activate License
If you choose License expirated you need to indicate your token to reactivate it
If you select License deactivated you have to insert:
your token
grey period expiration date
If you choose New Token detected you need to send us:
your old token
your new token
grey period expiration date
You can add additional comments and send your request
You will receive a ticket message with the outcome of the operation
clicking on “CLICK HERE TO REPLY” you can see your ticket
You can check the ticket status and the details of your request
if you need assistance you can click on Support Request
License Migration
If you need to migrate from V2 server to V3 server you have to select License Migration to Motion V3
You have to accept license agreement
you need to choose what do you want to migrate
Upgrade Migration from V2 to V3 or
Moving License V3 to a new V3 server
In both cases, you have to indicate OLD token server and NEW token server.
Moreover you can insert your old and new public IP address.
Then you can insert additional comments and you send your request
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In case of Migration from V2, your old server will be active for max 30 days before being deactivated |
You will receive a ticket message with the outcome of the operation
clicking on “CLICK HERE TO REPLY” you can see your ticket
You can check the ticket status and the details of your request
if you need assistance you can click on Support Request
General Requests
You can choose the form General Requestsif you need to send an other type of request, not included in the previous cases.