This group - start, finally and end - manages the begin and the end of a call from an Application point of view.
Start | Description The Start block must be the very first one in each IVR application. The application will not be published without the Start box: it can be used just once for each IVR. Parameters
Exit Arrows This block provides just one arrow out to the next step |
Finally | Description This block is executed when the application loses the voice channel. It should be used for example to write some data on a DB after the call hangup or at the end of each IVR. You can use all the boxes you want after the finally. Of course boxes for audio playing will not have any effect on the customer experience. Parameters
Exit Arrows This block provides just one arrow out to the next step |
End | Description This box needs to be placed at the end of every leaf of the IVR tree. You can put an End box either at the end of each leaf or have a unique End box whom all the leaves connect to. Parameters
Exit Arrows This box does not have exit arrow |