Administration

 

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In the Menu Administration you can create new Buttons you want to be displayed on the user interface and configure specific Automations, automatic tasks that are activated when specific conditions occur. In the Reports section meetings historical data is available.

Buttons

In this section you'll find all the custom Buttons already created for your account :

Open

or create new ones.

The buttons created here, will be used to add new functions to the Vidaoo Toolbar in the Meetings.

You can use the command bar on the up right side in order to:

• Create: create a new button 

• Edit: edit and eventually update the button selected from the list

• Delete: permanently delete the button selected from the list

• Refresh: refresh the table rows

• Filter: hide/show filters

• Export: export the current table rows in a csv format file.

Create new Buttons

New custom buttons can be added to the VIDAOO tool bar:

To create a new button, click the  command on the top-right of table, fill the form and Save it.

Here it is an example: 

You can create as many buttons you like and, when a Meeting will be set up to use them, on your VIDAOO Toolbar you will find them:

Automations

The Automations are actions or procedures that operate automatically when certain conditions occur. (Each time an automated action is initiated, the system logs it. See later in Logs section).

You can set up the automatic tasks for your organization meetings in this section:

You can use the command bar on the up right side in order to:

• Create: create a new automation

• Edit: edit and eventually update the automation selected from the list

• Delete: permanently delete the automation selected from the list

• Refresh: refresh the table rows

• Filter: hide/show filters

• Export: export the current table rows in a csv format file.

Create Automation

Click :

and enter the automation conditions and actions (in the format: if this event occurs and these conditions are met, then the action/actions to trigger is/are..):

• Name of the Automation

• Description (optional)

• When is the condition in which the automation is activated 

• Conditions (optional) that you can specify to activate automation

• Actions (at least one) to be initiated triggered by the occurrence of the condition. You can choose among the following:

  • Send Mail 

  • Sip Invite

  • Webhook

  • XCALLY Webhook

If you want you can add more then one action; when you finish just toggle the selector to activate the automationand save it

In the following paragraphs we see how to use the various types of actions.

Send Mail Action

The Send Mail action triggers the sending of a preset email message to a specific set of email addresses. In in the following example we want set up an automation to be started anytime a meeting starts :

Click on Add in the Action section and select Send Mail:

Now enter the email recipients, the subject and the body of the email message and confirm:

SIP Invite Action

The SIP Invite action triggers a request sent by a calling party, inviting a recipient for a session:

Click on Add in the Action section and select SIP Invite:

Now enter the following information:

• SIP URI is the SIP address or IP (server:port) followed by the port number where the call center platform expects to receive a sip invite packet

• Calling Number is the internal number of the call center that generates the call

• Called Number is the internal, queue or IVR number of the call center called

• Authentication: sometimes the internal number to generate the call requires authentication (in this case, by clicking here you can enter username and password)

and confirm.

Webhook

Web applications can communicate with each other, sending real-time data from one application to another whenever a given event occurs, using the Webhooks (http request to an external webservice):

Click on Add in the Action section and select Webhook:

Now enter the following information:

• URL endpoint (the place where you’ll be sending the information that you’re capturing in the webhook)

• Method can be chosen among GET/PUT/POST/PATCH/DELETE

• Headers Key and Value: endpoints may require that you include headers in your request (common use cases for request headers include a content type specification, e.g XML or JSON, and authorization headers that contain your credentials with your  system). Insert and Add as many of them you need

• Body Key and Value: these fields are displayed only if you choose a POST/PUT/PATCH method

and confirm.

XCALLY Webhook

You find on Vidaoo a Webhook for XCALLY Motion that is almost ready to use: 

It can be used as an example when you create a webhook for any other external webservice or to integrate XCALLY Motion, entering your XCALLY address, account ID and modify/add any other of the proposed parameters.

Reports

In Reports section historical data about meetings is available.

• Clicking in the Action button, it is possible to visualize the participants information about the specific meeting.

• From the command bar on the up-right side, data can be exported in CSV and in Excel format. 

• You can export meetings, applying filters and generating detailed files. 

• The list of exported files is shown in the "Exports" window, where it is possible to download the files (Actions-->Download)

Monitoring

In this section you can monitor all the realtime activities taking place in the Account environment.

• You will find some Cards, which show general data:

• You have the possibility to see pie charts that show the kind of devices and browsers used:

•  A line chart that shows active meetings is available:

• You can also see detailed information of a specific active meeting: