Witiop Changelog

Version 1.1.16

Jun 30, 2022

Improvements

• Added support to reply buttons and list messages in chat messages

• Added support to Call-to-action and reply buttons in message templates

• Added Dialogflow intents in conversations export

• The OneLevel softbot can use reply buttons and list

• Added retry policy to chat messages

• Templates are automatically approved when using 360 Dialog integration

• Added date filter in conversations listings

Fixes

• If an intent in Dialogflow was defined as “end conversation” sometimes the conversation was closed before the transfer request could be fulfilled

Version 1.1.15

Jun 8, 2022

Improvements

• Added support to 360 Dialog

• Extended Dialogflow context duration

• Added stats for messages sent by bot/system

Fixes

• Dialogflow did not send multiple messages

• Fixed email style (HTML sanitizer)

Version 1.1.14

Apr 27, 2022

Improvements

• Added OAuth 2.0 integration with Azure AD, Salesforce and Google

• Added login and logout details to the agents status data export

Fixes

• Some temporary files were not deleted

• Replaced WebClient (deprecated) with HttpClient

Version 1.1.13

Mar 10, 2022

Improvements

• Added time passed since the last unread customer’s message in the agent’s conversation page

• Added time passed since the last customer’s message without a reply in the “Active Conversations” page

Fixes

• Data cleaner

Version 1.1.12

Feb 25, 2022

Improvements

• Changed password reset procedure: an email with a reset link is sent to the user’s email address

• Added ActiveForExternalAutomation status for conversation managed by an external bot

• Added command to change the conversation status when using Dialogflow

• Added HTML sanitizer on all string data (Stored Cross Site Scripting attack)

Fixes

• Fixed date filter in Conversations history

• Upgraded JQuery and Bootstrap

Version 1.1.11

Feb 10, 2022

Improvements

• Changed “latest conversations” to “Conversations history”. It is now possible to filter conversations by date and agent.

• Added conversation duration in “Conversation history” and in the data exported from “Data export“

• Added maximum agent sessions in the tenant admin profile

• Added speech recognition (Chrome and Edge only). The tenant admin can enable one or more languages in the Settings page. Agents can select one of the enabled language while managing a conversation.

• Added 2FA (via authenticator app). Any user can enable 2FA from the profile.

Version 1.1.10

Jan 19, 2022

Improvements

• Added “Bypass bot” flag in customer.

• It is now possible to transfer a conversation managed by the bot to an agent/skillset (Tenant admin only)

Fixes

• Upgraded signalR client library to v6.0.1

Version 1.1.9

Nov 10, 2021

Improvements

• Added bot configuration page

• Added integrations configuration page

• Added data export to download Excel/CSV containing data about conversations, conversations status and users status.

• Added an option to allow/reject attachments from the customers

• Added options to automatically close conversations for inactivity

Fixes

• Bot dlls are reloaded automatically when they are changed

Version 1.1.8

Oct 21, 2021

Improvements

• Added “Isolated user”. Isolated users can only access conversations that were managed by an agent from the same skillset.

• Added “Campaign manager” user profile. The campaign manager can ony send outbound campaigns.

• Added service status details in the toolbar. Shows if the service is open/closed.

• Added user profile page