XCALLY Phonebar Installation

On this page

1 Overview
2 Requirements
3 Installation Procedure
4 How to run the XCALLY Phonebar
5 Related topics

Overview

The XCALLY Phonebar is an always-on-top Windows application used by the Customer Care Agents to manage Inbound and Outbound calls.

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Requirements

General Requirements

The Agent’s PC must be able to reach the following XCALLY server ports:
- TCP: 443, 5060, 5061
- UDP: 5060, 5061 and the whole range from UDP 10000 up to 20000 included
- ICMP: you need to be able to ping your XCALLY server from the Agents' computers

Software Requirements

These software requirements are necessary to install the XCALLY Phonebar Application:

Operating System: Windows from 10 on with .Net 3.5 installed
Processor: at least Pentium Intel Core i3
Memory: at least 4 GB RAM
Connection: IP network connection (broadband, LAN, wireless)
Audio Device: Internal or USB headset

Multimedia Device Requirements

In order to manage calls with the XCALLY Phonebar, both speakers and a microphone are required.
Any of the following configurations can be used:

External speakers and microphone
Built-in speakers and microphone
Dual-jack multimedia headset
USB multimedia headset
USB phone

Older versions of Microsoft Windows (prior to Windows 10):

Use this version of Visual C++ Redist package: click here to download it
Microsoft .NET Framework 4.6.2 (minimum on Window7): download the installer
Enable Microsoft .NET Framework 3.5 in Control Panel.
Please, note that you must have administrative permissions

^{You can enable the .NET Framework 3.5 through the Windows Control Panel. This option requires an Internet connection.}

^{Press the Windows key Windows on your keyboard, type "Windows Features", and press Enter. The Turn Windows features on or off dialog box appears.}
^{Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, select OK, and reboot your computer if prompted.}

^{You don't need to select the child items for}^{Windows Communication Foundation (WCF) HTTP Activation and Windows Communication Foundation (WCF) Non-HTTP Activation}^{unless you're a developer or server administrator who requires this functionality. If you encounter errors during the .NET Framework 3.5 installation, please refer to the following pages:}

Installation Procedure

Video Tutorial

https://app.guidde.com/share/playbooks/uWDEd9SKKm98GnQAt9Tbxy?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

Download the setup at this link. The installer will first check for Software requirements or will attempt to download and install them. Then, download and run.
At the end of the download, follow the Phonebar installer procedure which will start automatically, by selecting the folder for the installation. To make the maintenance easy, change the destination folder only if strictly required. Then, click Install to proceed.
If the PC is running the Windows Firewall, you may be asked whether to allow the XCALLY Phonebar application to connect. In this case, select Allow Access.
If your PC hosts a different firewall, the prompts and method for allowing connection might differ.
Please, note that this is relevant only if the remote control is enabled.
At the end of installation process, you can launch XCALLY Phonebar

Silent Installation Procedure

Download the setup at this link, using Google Chrome
XCALLY Phonebar is not available on macOS.
Access computer terminal, for example Windows PowerShell
Enter the folder where the .exe file has been downloaded
Run the command /SUPPRESSMSGBOXES /VERYSILENT /NORESTART

How to run the XCALLY Phonebar

Open the XCALLY Phonebar by clicking on the shortcut icon on the desktop

Enter the information to login:

Host: the IP address of the XCALLY Sever, using either your Motion IP address or the FQDN
Username: the XCALLY Username
Password: the XCALLY password

If all the requirements are met, the XCALLY Phonebar will appear as shown below: