Phonebar API

The XCALLY Phonebar provides CTI capabilities to call external application on one hand and many API to allow your applications to control the phonebar and perform several operations.

API are easy to be called via http requests. The API answers are available via http JSON standard requests (XML is not supported).

Endpoints are documented with the HTTP method for the request and a partial resource identifier.

Example:
GET /api/calls

Prepend your Motion Phonebar URL to the resource identifier to get the full endpoint URL:
http://domain:port/api/calls

Default port is the 9888 (you can change the port inside the Motion GUI section agent/motiobar/advanced)

Curly braces, {}, indicate values you have to supply.

Example:
GET /api/answer/{sessionId}

The examples in the docs are cURL statements. You can run the statements on a command line to try out different API requests.

Calls

List calls 

Get information about the active calls.

GET /api/calls

Using curl:
curl http://{domain}:{port}/api/calls -v

Answer

Answer an incoming call

GET /api/answer

Using curl:
curl http://{domain}:{port}/api/answer -v

Answer a specific incoming call

GET /api/answer/{sessionId}

Using curl:
curl http://{domain}:{port}/api/answer/{sessionId} -v

Originate

Originate a new call from number

Number is mandatory.

GET /api/originate/{number}

Using curl:
curl http://{domain}:{port}/api/originate/{number} -v

Hangup

Hangup all active calls

GET /api/hangup

Using curl:
curl http://{domain}:{port}/api/hangup -v

Hangup a specific active call

GET /api/hangup/{sessionId}

Using curl:
curl http://{domain}:{port}/api/hangup/{sessionId} -v

Hold

Put on hold an active call

get /api/hold
Using curl:
curl http://{domain}:{port}/api/hold -v

Put on hold a specific active call

get /api/hold/{session}
Using curl:
curl http://{domain}:{port}/api/hold/{sessionId} -v

Transfer

Transfer an active call

GET /api/transfer?number={number}

{number} is mandatory

Using curl:
curl http://{domain}:{port}/api/transfer?number={number} -v

Transfer a specific active call

GET /api/transfer/{sessionId}?number={number}

Using curl:
curl http://{domain}:{port}/api/transfer/{sessionId}?number={number} -v

Attended transfer

GET /api/transfer/attendant/{sessionId}/{partnerSessionId}

Using curl:
curl http://{domain}:{port}/api/transfer/attendant/{sessionId}/{partnerSessionId}

Conference

Conference 2 active calls

GET /api/conference

Using curl:
curl http://{domain}:{port}/api/conference -v

Example

Here you can download a html/javascript file to use as Motion Phonebar API example.

Open

In particular you will see how to:

• manage the Motion Phonebar status

• manage a call, inserting the phone number as input

• manage a direct call to a specific agent (i.e. john doe)

• manage active calls

You just need to launch the html file, after the Motion Phonebar login, to get to the result.