Licenses
Overview
A license includes a set of XCALLY Motion accounts, features and modules.
We offer monthly and annual plans, providing the flexibility to choose the option that best suits your needs.
You can select from various licensing tiers, each giving access to a different combination of modules, based on your contact center requirements.
For more information write to sales@xcally.com.
The license section is under the Settings menu, where you can check your current license details and expiration.
License details
From the Settings menu → License, you can find all the useful information about your active license
Type of License:
Monthly
Annual
Expiration Date
Token: the ID of your installation, generated by the licensing system at startup and when changes on the server occurs
Staff: number of Users, Agents, Telephones and Mobile Agents
Channels: which channels you can use (Voice, Chat, Email, SMS, Fax, Open Channel, WhatsApp)
Modules: which modules you can use (Contacts Manager, Dialer, Jscripty, Inspectors, Multiprofile, Timings)
Sessions
The number of IVR channels and Channels sessions may be subject to technical limitations to ensure optimal XCALLY instance performance.
Add-Ons: which add-ons you can use (WebRTC, Customization, Screen Recording available for Phonebar, Real-time Translator)
AI Solutions included in your license:
AI Bots to configure bots and use AI features on action plan and Cally Square
AI Assistants to configure OpenAI assistants with the possibility to upload files of your knowledge base
Agent Assistants to allow agents to get help from AI assistants during conversations management
Quality Analysis to launch:
on voice recordings transcription, sentiment analysis and post-call analytics
on digital channels, sentiment analysis
Others:
Update: if you are allowed to proceed with software update (when this feature is not enabled, the Motion and Phonebar version update is forbidden. Please contact us here)
App Zone to use plugins
At the top of the License section, you can:
Retrieve the License Token: This is the unique ID of your server, required when contacting support or requesting a license update.
Manually Update the License: Useful if the automatic update process fails.
Download the License Log File: For troubleshooting or record-keeping purposes.
How to Retrieve License Token
The Token must be provided to the Licensing Team whenever you request changes to the system. It’s mandatory also for support requests.
Click on the token code to copy it to your clipboard.
How to Manually Update the License
By clicking the blue pencil icon, a dedicated section will appear where you can manually enter and update your license (provided by our license team).
How to Download License Log File
By clicking the download icon, the License Log File will be downloaded.
A confirmation notification will appear: "License log file downloaded!"
Grace Period
Please note that any change of any kind applied on your XCALLY server (i.e. CPU, memory, HDD, IP address, hostname, MAC, network etc.) can invalidate your XCALLY assigned license: for this reason, any move and change of your XCALLY server must be carefully planned and notified to the XCALLY team.
If XCALLY team does not receive the notification of changes related to XCALLY server or in case of delayed payments, XCALLY platform will automatically be deactivated for 7 days (grace period). Within the grace period, you have to inform XCALLY team ( https://xcally.atlassian.net/servicedesk/customer/portal/3 portal) to check if changes occurred or proceed with the payment to reactivate your license.
To re-activate a license due to a token change or migrate a license to a new server, contact us on https://xcally.atlassian.net/servicedesk/customer/portal/3 portal, under the section "Move License to a New Token (Grace Period)", and enter the Old and New Token
To re-activate a license that has been disabled, contact us on https://xcally.atlassian.net/servicedesk/customer/portal/3portal.
Related topics
c