Licenses

Owned by Valerio Ciotta
Last updated: Sept 18, 2024 by Product Knowledge
4 min read

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What’s about

A license is a permit to use a set of XCALLY Motion features and modules. We offer Monthly or Annual plans that give you the flexibility to choose whichever fits your needs best. You can choose among the different module plans that give you access to a different set of Motion modules based on your contact centre requirements.  

For more information visit our website or write to us at sales@xcally.com.

License Information

From the Settings menu  → License, you can find all the useful information about your active license

 

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  • Type of License (monthly, annual)

  • Expiration Date

  • Token: the ID generated by the licensing system at startup, or any change occurred, to your particular installation. 

  • Number of Users, Agents, Telephone and Mobile Agents (for app use)

  • Channels (Voice, Chat, Email, SMS, Fax, Open Channel, WhatsApp Connector Inbound, WhatsApp Connector outbound) you're enabled to use

 

  • Modules (Contacts Manager, Dialer, Jscripty, Inspectors, Multiprofile, Timings) you're enabled to use

  • Sessions (Cally Square - read more here about it - , Chat, WhatsApp Connector Inbound Sessions, Microsoft Teams Sessions) you're enabled to use. Please contact us at license.xcallymotion.com for buying and additional information

 

 

  • Add-Ons (WebRTC, Jaws integration, Customization, Screen Recording, Microsoft Teams) 

  • AI Solutions to enable:

    • AI Bots to configure bots and use AI features on action plan and Cally square blocks

    • AI Assistants to enable AI Prompt section and configure OpenAI assistants, usable in chatbots

    • Agent Assistants to allow agents to get help from AI assistants during conversations management

    • Quality Analysis to launch on voice recordings transcription, sentiment analysis and post-call analytics

  • Others: Update (when this feature is not enabled, the Motion and Phonebar version update is forbidden. Please contact us at license.xcallymotion.com to get it) and App Zone to use plugins

 

 

You can:

  1. Retrieve License Token

  2. Update License 

  3. Download License Log File

1 Retrieve License Token

The Token must be reported to the Licensing Staff any time you need system changes. Please follow this process to copy the token. 

Clicking on the token code, the token is copied to the clipboard and can be pasted anywhere.

A notification to confirm the operation’s success will appear (Token copied!). 

 

2 Update License

Clicking on the pencil icon, a dedicated section pops up to update your license.  

Here you can insert your new license manually to update it

 

3 Download Licence Log File 

Clicking the download icon, the License Log File is downloaded. 

A notification to confirm the operation success will appear (License log file downloaded!). 

Cally Square Session Licenses

If you buy extra Cally Square Session Licenses, in order to make the upgrade work, follow these steps:

  1. click on the Restart button (arrow icon)

  2. you will be redirected to the System/Processes page. Click on the Stop button of the Cally Square IVR Process (this will stop all the IVR activities)



  3. restart the IVR processes clicking the Start button and the changes will be applied.

Pay attention: stop/start the IVR service when the IVR campaigns are not operational!

Grey Period

Please note that any change of any kind applied on your XCALLY server (i.e. CPU, memory, HDD, IP address, hostname, MAC, network etc.) can invalidate your XCALLY assigned license: for this reason, any move and change of your XCALLY server must be carefully planned and notified to the XCALLY team.

If XCALLY team does not receive the notification of changes related to XCALLY server or in case of delayed payments, XCALLY platform will automatically be deactivated for 7 days (grey period). Within the grey period, you have to inform XCALLY team to check if changes occurred (license.xcallymotion.com) or proceed with the payment to reactivate your license.

To re-activate a license due to a token change or migrate a license to a new server, contact us on http://license.xcallymotion.com , under the section "Move License to a New Token (Grey Period)", and enter the Old and New Token:

 

 

To re-activate a license that has been disabled, contact us on http://license.xcallymotion.com:



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