What is a License?

A license is a a permit to use a set of XCALLY Motion features and modules. We offer Monthly or Annual plans that give you the flexibility to choose which ever fits your needs best. You can choose among the different module plans that give you access to different set of Motion modules based on your contact center requirements.  

For more information visit our website or write to us at sales@xcally.com.

License Information

Open

From Settings menu  → License, you can find all the useful information about your active license

 

Open

 

• Type of License (monthly, annual)

• Expiration Date

• Token: the ID generated by the licensing system at startup, or at any change occurred, to your particular installation. 

• Number of Users, Agents and Telephone extentions

• Channels (Voice, Chat, Email, SMS, Fax, Open Channel, WhatsApp Connector Inbound, WhatsApp Connector outbound) you're enabled to use

• Modules (Contacts Manager, Dialer, Jscripty, Inspectors, Multiprofile, Timings) you're enabled to use

• Sessions (Cally Square - read more here about it - , Chat, WA Connector Inbound Sessions, Microsoft Teams Sessions) you're enabled to use. Please contact us at license.xcallymotion.com for buying and additional information.

• Add-On (WebRTC, Jaws integration, Customization, Screen Recording, AI Tools, Microsoft Teams) 

• Other License features (Update) you're enabled to use. When this feature is not enabled, the Motion and Phonebar version update is forbidden. Please contact us at license.xcallymotion.com to get it.
  
  

You can:

1. Retrieve License Token

2. Update License 

3. Download License Log File
   
   

 

 

Cally Square Session Licenses

If you buy extra Cally Square Session Licenses, in order to make the upgrade work, follow these steps:

1. click on the Restart button (arrow icon)

2. you will be redirected to the System/Processes page. Click on the Stop button of the Cally Square IVR Process (this will stop all the IVR activities)
   
   

   
   
   

3. restart the IVR processes clicking the Start button and the changes will be applied.

Pay attention: stop/start the IVR service when the IVR campaigns are not operational!

Grey Period

Please note that any change of any kind applied on your XCALLY server (i.e. CPU, memory, HDD, IP address, hostname, MAC, network etc.) can invalidate your XCALLY assigned license: for this reason any move and change of your XCALLY server must be carefully planned and notified to the XCALLY team.

If XCALLY team does not receive the notification of changes related to XCALLY server or in case of delayed payments, XCALLY platform will automatically be deactivated for 7 days (grey period). Within the grey period, you have to inform XCALLY team to check changes occured (license.xcallymotion.com) or proceed with the payment to reactivate your license.