XCALLY for Administrators
In this section you find the Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment, to achieve a full CTI Environment Integration and to personalize any detail of your XCALLY System.
The Administrator will be able to:
Check the range of activities (Inbound, Outbound, Service Mailbox, Chat, SMS and more) needed by the organization and set up them
Define the Routing Strategies and the Contexts to manage internal, inbound and outbound calls
Create, delete and modify users, agents and telephones
Create all the Service Queues needed by the organization flow: define working rules, mechanisms by which they are engaged and actions to execute
Associate Agents to the Service Queues
Create and update Graphical Drag&Drop IVR projects to manage the call flows with Cally Square
Create and update lists in the Contacts Manager
Create and update outbound campaigns with the Motion Bull Dialer
Setup and release Surveys models using the intuitive application Jscripty
Perform regular software Updates
Monitor the agents productivity using the Realtime View and the Multi-Channel Dashboards, which allow to change the teamwork organization in real-time
Customize the Dashboard using the Wallboard Graphics Designer
Setup Reports and Analytics for each Channel
Setup Triggers to design effective event driven or automatic behaviors
Configure the CTI (for external applications integration)
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