XCALLY for Administrators
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What’s about
In this section, you can find the Administrator Applications, Sections and Tools to configure and maintain the XCALLY Environment, achieve a full CTI Environment Integration and personalize any detail of your XCALLY System.
Applications
The Administrator will be able to:
Check the range of activities (Inbound, Outbound, Service Mailbox, Chat, SMS and more) needed by the organization and set up them
Define the Routing Strategies and the Contexts to manage internal, inbound and outbound calls
Create, delete and modify users, agents and telephones
Create all the Service Queues needed by the organization flow: define working rules, mechanisms by which they are engaged and actions to execute
Associate Agents to the Service Queues
Create and update Graphical Drag&Drop IVR projects to manage the call flows with Cally Square
Create and update lists in the Contacts Manager
Create and update outbound campaigns with the Motion Bull Dialer
Setup and release Survey models using the intuitive application Jscripty
Perform regular software Updates
Monitor the agents' productivity using the Realtime View and the Multi-Channel Dashboards, which allow changing the teamwork organization in real-time
Customize the Dashboard using the Wallboard Graphics Designer
Setup Reports and Analytics for each Channel
Setup Triggers to design effective event-driven or automatic behaviours
Configure the CTI (for external applications integration)
Related Topics
Click on the name of the topic to go to the related wiki page:
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