Routes
Overview
In the Voice → Routes sections, you can create and configure call routes to suit your contact center needs. Each route can be assigned a specific context, linked to one or more applications, and scheduled to run within defined time intervals.
You can find three sub-sections, based on the direction of the calls you want to manage:
Inbound Routes – for managing incoming calls
Outbound Routes – for handling outgoing calls
Internal Routes – for routing calls within the system
Routes sections
