V3 Fax Realtime

Owned by XCALLY Knowledge (Unlicensed)
Jun 07, 2022

 In this section you can monitor all the activities taking place in the Fax Channel queues and eventually change its configuration and workflow in realtime.

You can also view the Agents status on all the available channels and eventually modify it. 



When you enter the Realtime Section you find the following tabs:



On this Page:

Agents

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Trunks

This section shows list of all Fax trunks in the system with information about the trunk status and registry:

  • Trunk Status shows status of a SIP trunk registration to motion server

  • Registry shows SIP registration status when Motion registers as a client to the provider


Queues



In the Queues environment you can monitor the Fax Channel configured queues status:

  • Name: the queue name.
  • Logged In: total number of online agents associated to the queue.
  • Available: number of agents in the queue (online and not in pause) available to receive interactions.
  • Paused: number of agents paused in the queue.
  • Waiting: number of interactions actually waiting to be managed in the queue.

For each available queue you can click on in order to make changes instantly:

  • Edit Queue: use this function in order to edit the queue and make changes (like the queue strategy or the queue agents timeout)
  • Add agents to Fax queue:  use this function in order to add or remove agents from a queue


Accounts

In this section you can view useful realtime information about the Accounts of your system:

  • Name: Account name
  • Key: Account short name 
  • Total: the number of email interactions managed (in plus out)
  • In: the number of email interactions received
  • Out: the number of email interactions sent

Clicking on  you can Edit each Fax Account.