Agents

Trunks

This section shows list of all Fax trunks in the system with information about the trunk status and registry:

• Trunk Status shows status of a SIP trunk registration to motion server

• Registry shows SIP registration status when Motion registers as a client to the provider

Queues

In the Queues environment you can monitor the Fax Channel configured queues status:

• Name: the queue name.
• Logged In: total number of online agents associated to the queue.
• Available: number of agents in the queue (online and not in pause) available to receive interactions.
• Paused: number of agents paused in the queue.
• Waiting: number of interactions actually waiting to be managed in the queue.

For each available queue you can click on in order to make changes instantly:

• Edit Queue: use this function in order to edit the queue and make changes (like the queue strategy or the queue agents timeout)
• Add agents to Fax queue:  use this function in order to add or remove agents from a queue

Accounts

In this section you can view useful realtime information about the Accounts of your system:

• Name: Account name
• Key: Account short name 
• Total: the number of email interactions managed (in plus out)
• In: the number of email interactions received
• Out: the number of email interactions sent

Clicking on  you can Edit each Fax Account.