Fax Realtime
Overview
The Realtime section allows administrators and supervisors to monitor all ongoing activities within the Fax Channel, as well as across all other communication channels. From here, you can also update configurations and workflows in real time, manage agent statuses, and monitor system health.
Upon accessing the Realtime section, you will find several tabs.
Changes made in Realtime are immediately applied but do not interrupt existing interactions.
Access to Realtime functionalities may depend on user permissions and system configuration.
Agents
In the Realtime Section, you can monitor Agents and change their status instantly, according to your organization’s operational needs.
Explore Realtime Agents wiki
Trunks
This section lists all Fax Trunks configured in the system, with the following information:
Trunk Status indicates the current state of SIP trunk registration with the Motion server
Registry shows the SIP registration status when Motion registers with a provider as a client
Queues
Here you can monitor the real-time status of Fax Queues:
Name: the queue name.
Logged In: total number of agents currently online in the queue.
Available: agents online and not in pause, ready to receive interactions
Paused: Agents currently in pause within the queue
Waiting: number of fax interactions waiting in the queue
Click the action icon next to a queue to:
Edit Queue: Modify queue settings (e.g., strategy, agent timeout)
Add agents to Fax queue: use this function in order to add or remove agents from a queue
Accounts
This section displays real-time data on your system’s configured Fax Accounts:
Name: account name
Key: short identifier for the account
Total: total number of fax interactions (inbound + outbound)
In: number of received fax interactions
Out: number of sent fax interactions
Click the edit icon to update individual Fax Account settings.