Recordings
Overview
This page describes the Cally Square Recording section on the New Client Experience, available from version 3.43.0.
From Cally Square menu, you can access to the list of recordings made inside Cally Square projects, with indication of:
ID and uniqueID: uniqueID of the call
Filename: the name of the file
Project: the name of the Cally Square project the call was recorded in
Phone: caller phone number
Exten: the extension the caller dialed
Audio: hear a preview (ONLY for .wav format) or download call recordings
Application: the application from which the recording has been made (record, googleasr, awsasr)
Duration: the duration of the recording
Created at and updated at: the date and the time of the recording and update date
Quality analysis information (transcription, sentiment analysis, post call analytics and QA categories) FROM VERSION 3.50.0
Available filters
From this section you can:
search for a specific recording
clear all filters
manage columns, by selecting or not them
activate the advanced search for each field
ID | equals / not equals / less than / less than or equal to / greater than / greater than or equal to | numeric value |
Filename | starts with / contains / not contains / ends with / equals / not equals | textual value |
Project | starts with / contains / not contains / ends with / equals / not equals | textual value |
UniqueID | starts with / contains / not contains / ends with / equals / not equals | numeric value |
Phone | starts with / contains / not contains / ends with / equals / not equals | numeric value |
Extension | starts with / contains / not contains / ends with / equals / not equals | numeric value |
Duration | equals / not equals / less than / less than or equal to / greater than / greater than or equal to | numeric value |
Created at | select range date from the calendar |
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Updated at | select range date from the calendar |
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Available actions
By clicking on three dots menu of a specific recording, you can:
Open the edit section
Download the audio file
Delete it
Run quality analysis features (transcribe, sentiment analysis, postcall analytics).
Please note the default recording path is /var/opt/motion2/server/files/recordings/