V3 Pauses

What is a Pause?

A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice or Aftercall.  

How it works

The Pause Section is under the Tools Menu bar:

Open

Open

Handle a Pause

To create a new Pause you just click on the button, then you specify its name and a description:

To Edit a Pause go on the Pause List, click on   and then on Edit Pause:

Pauses on New Client Experience

AVAILABLE FROM VERSION 3.42.0

If you enable New Client Experience, you can view this visualisation, with the list of created pauses:

you can:

• search for a specific pause

• clear all filters

• manage columns, by selecting or not them

• activate the advanced search for each field

• create a new pause, by clicking on Add and indicate the relative name