What is a Pause?

  A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice or Aftercall.  

The Pauses Section

The Pause Section is under the Tools Menu bar:

Open

Open

Create/Edit a Pause

To create a new Pause you just click on the button, then you specify its name and a description:

To Edit a Pause go on the Pause List, click on  and then on Edit Pause: