What it's about

Multi-factor authentication (MFA) is a security system that requires separate and distinct forms of identification in order to access XCALLY.

The first factor is a password and the next includes a text with a code sent to your smartphone authenticator app or to your email.

How to set up

Login to XCALLY and from the command top bar, click on the User Information Button:

Open

Expand the Button and access to Manage section:

Open

Follow the instruction shown from XCALLY:

• It is possible to enable MFA via:

• A code is generated and sent via auth app or email

• Enter the code in the form in the Verify code field

• Click on Enable

Enforce MFA (as Admin)

• As an Admin, it is possible to enforce MFA for Agents and Users (from General Settings → Security). When MFA is enforced by the Admin, Agents and Users must login with MFA and can not disable the MFA on their own.

• As an Admin, it is possible to disable MFA for all users (from General Settings → Security).

Login with MFA

• Enter your credentials in the login form

• Enter the OTP (one time password), received via email or shown by the auth app

Disable MFA

To disable the multi-factor authentication:

• Login to XCALLY and from the command top bar, click on the User Information Button:

• Expand the Button and access to Manage section:

• Click on Disable

• As an Admin, it is possible to disable MFA for Agents and Users, when has been activated: it is useful in case of phone loss or enable MFA from another device. From the Agent/User Authentication section (Staff → Account → Authentication) :