Calls Status
In the Hopper Final and History views you can see the status of the call the dialer has handled:
Id | Status | Description |
|---|---|---|
0 | NoSuchNumber | the number doesn’t exists |
3 | NoAnswer | the system reached max no answer retry (e.g. the customer didn't answer 3 times) |
4 | Answer | the contact is being managed by an agent |
5 | Busy | the system reached max ‘busy' retry (e.g. the customer's phone was busy 3 times) |
8 | Congestion | the system reached max ‘congestion' retry |
10 | Drop | the customer answered but the system hung up the call for timeout on the queue |
11 | Abandoned | the customer answered but the customer hangup the call before being connected to an agent |
12 | Unknown | the system did not recognize the error status |
13 | Blacklist | the system found the contact in the blacklist |
14 | OriginateError | the system tried to originate the call but an error occurred |
15 | Global | the system reached max ‘global’ retry |
16 | AnswerAGI | the call was forwarded to a callysquare ivr. This is only for campaigns that have the callysquare project field set in the campaign |
18 | HangupInAMD | only if the Asterisk AMD application is active and channel variable AMDSTATUS is set as HANGUP |
19 | Machine | only if the Asterisk AMD application is active and channel variable AMDSTATUS is set as MACHINE |
20 | AgentReject | in the Preview method: if the agent accepts a call and, before the customer answers, the agent hangs up |
21 | Delete | only if the Administrator deletes a contact from the Hopper |
22 | RecallFailedTimeout | if the Recall In Queue function is disabled and the Recall Me Timeout is expired |
23 | RecallInQueue | if the Recall In Queue function is enabled and the Recall Me Timeout is expired |
24 | Edited | if the Contact Status has been modified in the Hopper |