XCA - Certified Associate Training and Certification

The XCA training and certification is designed for customer service administrators, ICT technicians, IP telephony and IP network technicians who wish to get acquainted with the overview and fundamentals of XCALLY configuration.

You can access to XCALLY Academy by sending a request to your sales reference and you will be enrolled in our Academy for 60 days.

Members can take the modules whenever they like until the exam is completed (2 attempts to pass).

The total duration of XCA videos is about 6.30 hours divided on these topics:

• Architecture & Setup

• Interface - Define the staff

• Voice Channel

• Cally Square

• Motion Bull

• Omni Channel

• Open Channel

• Dashboard + Analytics

• Trigger tools

• WhatsApp Connector

• AI Bots

• Integrations

• System Update + License Management

• Audit e Log Files

Open

 

The certificate expires after 3 years and you will need take the certification refresh.

XCP - Certified Professional Training and Certification

The XCP training and certification is designed for customer care administrators, ICT engineers, IP telephony and IP network engineers who wish to learn more about the advanced modules and configurations of XCALLY Motion.

The main requirement of XCP is to already have XCA certification. Also, the knowledge of MySQL basic, Asterisk basic and Linux basic are appreciated but not mandatory.

You can access to XCALLY Academy by sending a request to your sales reference and you will be enrolled in our Academy for 60 days.

Partecipants con access to the platform to follow the modules in every moment and according with their time schedules, until the exam is completed (2 attempts to pass)