XCALLY Academy
Overview
XCALLY Academy is the official e-learning platform for XCALLY. It provides online training modules and certifications for professionals seeking to develop or validate their knowledge of XCALLYβs contact center solutions.
XCALLY Academy offers structured online learning paths and certifications for:
Contact center administrators
ICT and IP telephony professionals
Sales teams and partners
Participants can access video modules, study at their own pace, and complete certification exams directly on the platform.
πTo enroll in any XCALLY Academy course:
Contact your XCALLY Sales Representative.
Request information and access to the desired certification track.
You will receive an enrollment link valid for the course duration (30 or 60 days, depending on the certification).
XCA - XCALLY Certified Associate
The XCA Certification is designed to assess foundational knowledge of XCALLY Motion. It targets:
Customer service administrators
ICT and IP telephony/network technicians
The exam evaluates the userβs ability to navigate and configure XCALLY, covering both admin/user and agent-side functionalities.
XCA topics
Architecture & Setup
User Interface - Staff setup
Voice Channel
Cally Square (IVR Designer)
Motion Bull (Auto-dialer)
Omni Channel Configuration
Open Channel Integration
Dashboard & Analytics
Trigger tools
WhatsApp Channel
AI Bots & AI XCALLY Solutions
Integrations overview
System Update & License Management
Audit & Log Files
XCA details
β Online certification
β Approx. 6.5 to 7 hours of video content
β Available in English and Italian
β Certificate validity: 3 years. β οΈ A certification refresh is required after 3 years.
β Includes 2 exam attempts
β Access is granted for 60 days upon payment of the training fee. Learners can access modules at any time within the validity period.
XCS - XCALLY Sales Training
free training
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The XCS Certification is a free training program designed for new XCALLY partners and resellers. It provides essential sales knowledge and tools to promote and sell XCALLY products effectively.
Target audience:
Sales teams
Business development managers
Partner enablement professionals
This certification is mandatory to become an official XCALLY Partner.
XCS topics
XCALLY Overview
Key Features
Account Management
AI Features in XCALLY
XCALLY Speech Analytics available from feb 9, 2026
XCALLY Plans and pricing
Success stories
Sales tools
Partner portals and resources
XCS details
β Online free certification
β Approx. 2 hours of video content
β Available in English
β Includes 2 exam attempts
β Access is free and granted for 30 days. Learners can access modules at any time within the validity period.
XCALLY AI Training
free training
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As artificial intelligence becomes increasingly central to customer service, we have developed a dedicated online training to help you explore and implement its integrated AI features.
The XCALLY AI Training & Certification is a free, on-demand course designed for professionals seeking to leverage AI capabilities within the XCALLY Motion platform.
This focused, 1-hour certification course introduces you to XCALLYβs AI-driven tools and functionalities. Youβll gain practical knowledge of how AI enhances customer interactions and learn to apply these features effectively in real-world contact center scenarios.
XCAI topics
AI Solutions in XCALLY
Chatbots and Voicebots
AI Assistants & Agent Assistants
Real-time translator
Quality Analysis on voice channel
Sentiment Analysis on digital channels
AI Conversations dashboard
XCAI details
β Online free certification
β Approx. 1 hour of video content
β Available in English
β Includes 2 exam attempts
β Access is free and granted for 30 days. Learners can access modules at any time within the validity period.
This course includes the same AI-related content already available in the latest edition of the XCA β XCALLY Certified Associate program. It is intended for users who have not yet completed the updated XCA Certification and wish to access only the AI-focused modules.
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XCALLY Speech Analytics Training
free training
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XCALLY Speech Analytics is a cloud-based omnichannel platform designed for post-interaction monitoring, enabling organizations to turn conversations into actionable insights.
This training introduces the core features of the solution and explains how to use it to improve service quality, gain a deeper understanding of customer experience, increase agent productivity, and ensure compliance with policies and procedures.
Powered by a robust artificial intelligence engine and an intuitive, user-friendly interface, XCALLY Speech Analytics is accessible even to non-technical users and built to effectively support operational teams in their day-to-day activities.
XCALLY Speech Analytics topics
XCALLY Speech Analytics overview
Tag, Categories, Keywords, Goals management
Scorecards management
How to import call recordings from XCALLY via Schedulease
How to import digital interactions from XCALLY via Schedulease
Interaction analysis and details
Default and custom dashboards and reports
Departments and Agent groups
Agent insights and experience
XCALLY Speech Analytics details
β Online free certification
β Approx. 1 hour of video contents
β Available in English
β Includes 2 exam attempts
β Access is free and granted for 30 days. Learners can access modules at any time within the validity period.
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