End User License Agreement (EULA)

Terms and Conditions of License Use

This license agreement is an agreement between Customer (hereinafter referred to herein as "Customer") and XCALLY S.r.l. (hereinafter referred to as "Licensor" or "XCALLY") concerning the Application that enables the Customer's use of the subject Service.

Customer and Licensor are also referred to jointly as the "Parties."

The End User License Agreement ("EULA") of XCALLY S.r.l. is a legal agreement between the Customer (individual person or single entity) and Licensor for the XCALLY software product (s) which may include associated software components, media, printed materials, and "online" or electronic documentation ("the Application"). By installing, copying or otherwise using the Application, Customer agrees to be bound by the terms of this EULA. This EULA represents the entire program-related agreement between Customer and Licensor and supersedes any prior proposals, representations, or understandings between the parties.

If you do not agree to the terms of this EULA, do not install or use the Application.

The Application is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Application is licensed, not sold.

Use of the Application is subject to the specific terms and conditions set forth below (the "License"), which Customer is required to accept and cause Users (meaning employees or equivalents of Customer) who, if any, may use the Application to accept and warrant compliance therewith.

The Customer is requested to carefully read the specific terms and conditions contained in this License as they govern the Customer's use of the Application. If Customer does not accept the License, Customer should refrain from using the Application in any way.

1. Grant of License

Licensor grants Client a limited, non-sublicensable, personal, non-exclusive, revocable and non-transferable license of the Application for the sole purpose of accessing and using the Service for User's professional purposes only and subject to the terms of use outlined in the Terms and Conditions document.
The rights of use granted under this License are granted and not sold or transferred to the User.

1.1 Trial License

In the case of a Trial License, the Customer is responsible for the proper configuration of the Trial License by the terms and conditions outlined in this Agreement, the enabling of accounts and the protection of access passwords, keys, tokens or other credentials used in connection with the Trial License. Customer agrees to use reasonable efforts to prevent unauthorized access to or use of the Trial License and to promptly notify XCALLY if it believes that (a) any of Customer's credentials have been lost, stolen, or made available to an unauthorized third party or (b) an unauthorized third party has gained access to the Trial License or the Customer Data.

Customer is solely responsible for (a) Customer's environment, including as necessary to enable access to and use of the Trial License by Authorized Users; (b) the Account data, data and credentials (including activities conducted with Customer's credentials and any other data entered therein). It is clarified that XCALLY does not carry out any processing of the data produced and uploaded by the Client, either directly or indirectly, as it does not have any access to what will be uploaded in the Trial License. Consequently, any responsibility of XCALLY for the processing of data is excluded. Given the nature and function of the Trial License, the Client is not advised to upload personal and/or sensitive data, of which in any case the Client assumes all responsibility for any consequent use and/or violation and any related damage, patrimonial or non-patrimonial, direct or indirect, suffered even by third parties.

1.2 XCALLY Mobile Application

XCALLY Mobile is the application produced by XCALLY for access via mobile solution to the XCALLY Application. By Customer's activation of the XCALLY Mobile service, XCALLY, against payment of the Fees, grants to Customer, who accepts, a non-exclusive, non-transferable and temporary license to use the Program, for the sole purpose of enabling Customer and Customer's employees to use the service through the XCALLY Mobile application.

The Customer acknowledges and agrees that the use of XCALLY Mobile by its employees is under the sole responsibility of the Customer and that such use is subject to compliance with the limitations, terms and conditions set forth herein and in the relevant agreement signed between the Parties.

In any case, the XCALLY Mobile Application is also subject to the same terms and conditions as set forth herein.

Except as otherwise provided herein, XCALLY Mobile will be made available at one or more app stores (such as, without limitation, Google Play Store, Apple App Store, Huawei Store) selected at the sole discretion of XCALLY. XCALLY will make every reasonable effort to ensure the availability of XCALLY Mobile on the selected app stores. The Customer, however, acknowledges and accepts that the aforementioned app stores are operated by third parties unrelated and different from XCALLY and that, therefore, at any time and without prior notice, including for reasons related to the app publishing policies on the stores imposed by such third parties and/or otherwise independent of XCALLY 's will, XCALLY Mobile may no longer be available for download from the store or for use by the Customer. The Client therefore hereby waives any claims against XCALLY in connection with the inability to use and/or download and/or update XCALLY Mobile. XCALLY assumes no liability for any malfunction, in whole or in part, of XCALLY Mobile resulting from the failure of the Customer's mobile device to meet minimum technical requirements. Such minimum technical requirements will be indicated and made available on the relevant app stores.

1.3 Installation and Use

Licensor grants you the right to install and use copies of the Application on a computer running a validly licensed copy of the operating system for which the Application was developed. Any changes of any kind applied to your XCALLYserver (e.g., CPU, memory, network, etc...) may invalidate the license assigned to XCALLY: for this reason, any moves and changes to the XCALLY server must be carefully planned and notified in advance to the XCALLY team.

2. Copyright

All titles and components, including but not limited to copyright, relating to the Application and its copies are the property of XCALLY or its suppliers. All title and intellectual property rights relating to content that may be accessed through the use of the Application are the property of the respective content owner and may be protected by copyright or other intellectual property laws and treaties.

This EULA document does not grant any rights to the use of such content. All rights not expressly granted are reserved by XCALLY. Any additional software code provided to the Customer as part of the Support Services will be considered part of the Application. Software licenses relating to the Application and any of its components/features, may not be transferred under any circumstances to any other entity, user, computer, or server, without the prior written permission of the Licensor.

3. Customer's Obligations and Prohibitions - Confidentiality

Without prejudice to the generality of the reservation of rights outlined in Article 4 below, it is, in particular, prohibited for the Customer to:

(a) use the Application for purposes other than as expressly permitted in the accepted Terms and Conditions document;

(b) modify, copy or reproduce adapt, translate, transcode, de-compile, disassemble, reverse engineer, integrate with Third Party Software or disassemble the Application in whole or in part;

(c) assign, lend, lease, sublicense, sell, distribute, transfer, transmit, publish, make available or otherwise transfer the Application, in whole or in part, to any third party, or permit its use by any third party;

(d) remove or in any way delete from the Application any trademark, trade name, copyright notice, or other reservation of rights notation affixed thereto or contained therein;

(e) use the Application to develop or spread computer viruses, malware, engage in Phishing activities, or similar applications;

(f) export the Application or parts thereof in violation of export control laws.

Customer acknowledges and agrees that the Application contains secret information of Licensor and/or its licensors, including without limitation the relevant source and object codes of the Application, any information about the codes and/or logical structure of the Application and/or the techniques, methodologies embodied in or relied upon therein, and, subject to the prohibitions of the preceding paragraph.

Client agrees to keep secret and not disclose said information and content to third parties, without the prior written consent of Licensor.

Information provided by the Client to the Licensor of any kind such as feedback, data, answers, questions, comments, suggestions, projects, ideas, or the like will be considered non-confidential, and the Licensor assumes no obligation to protect such information from disclosure. Licensor shall be free to reproduce, use, disclose, and distribute such information to others without limitation, attribution, or compensation of any kind, and shall have no liability for alleged infringement or misappropriation of such information.

4. Reservation of Rights and Copyright

The Application made available to the Customer and any enhancements, modified versions or updates thereof made available by the Licensor, as well as the related copyrights and any other intellectual or industrial property rights, are the exclusive property of the Licensor and/or its licensors. The Client represents and acknowledges that the logos, symbols identifying them and the related trademark and copyrights are the exclusive property of the Licensor and/or its assignors. The Customer does not obtain, because of these License Terms or otherwise, any rights concerning such trademarks and identifying marks.

Customer does not acquire any title or right to the Application except for the License expressly granted in Article 1 for the use of the Service and subject to Customer's compliance with the accepted Terms and Conditions.

All titles, including but not limited to copyright, relating to the Application and its copies are owned by the Licensor or its suppliers. All title and intellectual property rights and content that may be accessed through the use of the Application are the property of the respective content owner and may be protected by copyright or other laws and treaties. All rights not expressly granted are reserved by the Licensor.

5. Liability

5.1 Licensor’s Responsibility

The Program is made available and licensed to the User "AS IS." Subject to mandatory statutory provisions, Licensor makes no warranties about the Program, expressly disclaims all warranties, implied, express, and statutory, and disclaims any liability to the User and/or third parties for direct, indirect, or any other damages howsoever arising or derived from the Program, its use or non-use. The User assumes all responsibility regarding the choice and use of the Program and its compliance with his/her needs and expectations. The User also assumes all responsibility for direct and indirect damages, including to third parties, that may result from the User's illegal use of the Program.

The Licensor shall be liable to the Customer for liabilities resulting from the hypothesis that the Applications or their use result in the infringement of industrial and/or intellectual property rights of third parties, also assuming the necessary legal defences.

5.2 Limitation of Liability

In no other event shall XCALLY be liable for any damages (including, without limitation, loss of profits, business interruption, or loss of information) arising out of users' use or inability to use the Application, even if XCALLY has been advised of the possibility of such damages. In no event will XCALLY be liable for loss of data or indirect, special, incidental, consequential (including lost profits) or other damages based on contract, tort, or otherwise. XCALLY will not be liable for the content of the Application or any part thereof, including, but not limited to, errors or omissions therein, defamation, infringement of publicity rights, any instance of data privacy violations due to inappropriate use of the software, trademark rights, business interruption, personal injury, moral rights, or disclosure of confidential information. XCALLY will not be responsible for integrating, linking or using the Application with other software or hardware products. Under no circumstances will XCALLY be liable for any claims or damages due to any type of interaction made with the software or any type of module related to the Application.

5.3 No Warranty

Licensor expressly disclaims any warranty for the Application. The Application is provided "as is" without any express or implied warranty of any kind, including but not limited to any warranty of merchantability, non-infringement, or fitness for a particular purpose. Licensor does not warrant or assume responsibility for the accuracy or completeness of the information, text, graphics, links, or other items contained in the Application. Licensor makes no warranty concerning any damage that may be caused by the transmission of computer viruses, worms, or other such computer programs. The licensor also expressly disclaims any warranty or liability for statements made by Customers, Authorized Users or third parties.

6. Customer's Liability

The Client assumes, all liability for direct and indirect damages, including to third parties, that may result to the Licensor or its principals from the Client's or User's illegal use of the Application.

All burdens and risks related to any damages caused in the execution of the activities covered by the License shall be borne by the Customer. Therefore, the Customer expressly undertakes to indemnify and hold harmless the Licensor from any prejudice, damage, loss, liability, cost, burden or expense, including any legal fees and with any claim and/or demand and/or action (whether of a compensatory nature and/or by way of indemnity), which has been and/or may be made against the Licensor in any forum, by anyone, for any fact or act attributable to the Customer concerning the exercise of the License.

7. Duration - Term of the License - Termination

This License shall commence on the date on which Customer expressly accepts the terms of the License and shall terminate concurrently with the termination of the Service.

This License is functionally related to the Service; therefore, if the Service ceases for any cause this License will automatically terminate. In such event, Customer shall make no further use of the Application and shall delete any information and/or documents of the Application (and copies thereof in any format) that belong to Licensor or its licensors.

Any reduction in the number of Licenses and/or Services is not effective immediately but is effective from the date of renewal.

For further contractual profiles, please refer to the T&Cs signed upon activation of the Service.

8. Data Protection and GDPR Compliance

Where applicable, XCALLY S.r.l. agrees to process personal data relating to Customer's end users per applicable data protection laws and regulations and the following: (a) for personal data provided in connection with sales and marketing activities or use of XCALLY 's website, including chat support service, XCALLY's Privacy Policy at the address on the website (b) to personal data of European Union residents processed in connection with the Services, the Data Processing Agreement (DPA and/or Annex 1 where applicable). The customer agrees to provide all notices and obtain all consents necessary for XCALLY S.r.l. to access and process personal and other data as specified in this Agreement.

9. Express Termination Clause

This License shall be deemed automatically terminated and forfeited, as of right, under Article 1456 of the Italian Civil Code, if Customer fails to perform any of the obligations of Article 2 or fails to comply with the provisions of the License granted in the terms of Article 1, without prejudice to Licensor's right to damages and any other remedy at law, without the necessity of prior notice, in the event of such failure. Licensor may terminate this EULA if Customer fails to comply with the terms and conditions of this EULA.

10. Assignment

Customer acknowledges that neither this License nor any of its rights and/or obligations set forth herein may be assigned to any third party without the prior written consent of the Licensor.

11. Variations

The Licensor reserves the right to vary these License conditions at any time, prohibiting the exercise of the powers attached to it until the new conditions have been accepted by the Customer. The Licensor undertakes to give notice to the Customer of such changes with an indication of the effective date of the changes. Such date shall be at least 30 days after the date of Licensor's notice.

If the Client does not consider accepting the communicated changes it will have the right to terminate this License by written notice, to the Licensor under the conditions outlined in the accepted terms and conditions.

12. Suspension of Access to the Application

The Licensor may temporarily suspend access to the Application, for reasons including those of a technical nature, or for reasons of force majeure or supervening impossibility, even partial, giving notice to the Customer where possible.

13. Force Majeure

XCALLY shall not be liable for failure or delay in the performance of any of its obligations hereunder if such delay or failure is caused by circumstances beyond its control. The End User will be required to accept any delayed shipment or delivery within a reasonable time.

14. Applicable Law and Jurisdiction

The Court of Milan shall have jurisdiction over any dispute concerning this License. This License Agreement shall be governed by Italian law. If an action or legal proceeding is commenced, the prevailing party shall be entitled to all legal fees, court costs, as well as any other relief to which such prevailing party may be entitled.

THIS CONTRACT SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL ON THE SALE OF GOODS OR THE PROVISIONS OF ARTICLE 2A OF THE UNIFORM COMMERCIAL CODE, THE APPLICATION OF WHICH IS EXPRESSLY EXCLUDED

The End User
Signature:

Pursuant to and inaccordance with Articles 1341 and 1342 of the Civil Code, the End User hereby declares that they know and expressly accept the following clauses 1,3,5,6,8,9,10,11,13 and 14.

The End User
Signature:

Read now Annex 1

Read now Annex 2