The Motion versioning follows the Semantic Versioning guidelines.

Dec 11, 2024

Updates & Improvements

[XM-2922][XM-2927][XM-2931][XM-2941] Migration on New Client Experience of Email queues, SMS queues, Open Channel queues and WhatsApp queues sections → Email queues | SMS Queues | Open Channel Queues | WhatsApp Queues

[XM-3431][XS-12390] Update in attachment visualisation in email channel. Images are now visible inside the message, with a preview → Images in email session

[XM-3432] Improvement in email channel with the implementation of the functionality to reopen closed emails on XCALLY → Reopen closed emails

Advanced Release Notes - New database column:

[XM-3500][XS-11027] Implementation of attached files in the Canned Answer for the email channel → Email Canned Answers

[XM-3535] Implementation of AWS Categories column in Voice Recordings table → Voice Recordings table

[XM-3570] Implementation of createdAt and updatesAt columns to Agent Profiles list → Agent Profiles list

[XM-3607][XS-12827] Update of labels for German language on GUI (old client)

[XM-3613] Update of AI Bots license control for Cally Square sections: with enabled license, it’s possible to view Bots, ASR and TTS. With disabled license, you can use ASR and TTS features, but not Bots

Nov 28, 2024

Updates & Improvements

[XM-386] Improvement of WhatsApp attachments visualisation: at the end of the link, it is visible the filename (for not supported attachment formats, otherwise the file preview has to be displayed directly)

[XM-2049] Migration on New Client Experience of Staff/Deleted members section → Deleted Members

[XM-2433][XS-9835] Improvement on email channel, to enable by default the autosave function email → Email Draft Settings

[XM-2924] Migration on New Client Experience of Email/Email sub statuses section → Email Sub Statuses

[XM-2949][XM-2950] Migration on New Client Experience of AIPrompts/Assistants and AIPrompts/Files sections → AI Prompts

[XM-3141] Update on WhatsApp Campaigns: non-existing numbers pass directly in hopper history tab with reason Message Undeliverable (for Meta Accounts) or ‘To’ number invalid or WhatsApp account does not exist (for Kaleyra accounts) → WhatsApp Campaigns

[XM-3158] Migration on New Client Experience of Cally Square/Recordings section → Cally Square Recordings

[XM-3175] Update on plugin upload limit: the maximum size of plugin files is now 50MB → Settings | Global

[XM-3298][XS-12225][XS-12434] Added a warning message for voice recordings: GSM is a format which supports only mono file. By enabling split voice recordings, no recording is saved, as the format is incompatible. So if you have enabled the split voice recordings, a warning message is shown by choosing GSM format, due to incompatibility → Settings | Global

[XM-3365] Update on browser notifications for new call, with autoanswer enabled: a flag Auto Answer Notification has been added, to show a browser notification until call is automatically answered at the seconds of auto answer delay inserted in the relative field → WebRTC Settings

Advanced Release Notes - New database columns:

[XM-3440] Improvements on Voice Recordings section → Quality Analysis with AWS Account | Quality Analysis with Open AI Account

[XM-3442][XS-12002] Update of WhatsApp Meta Connector to filter notify by both account id and Meta phone number. In this way, if you create a WhatsApp account with a specific phone number, agent will receive messages related only to that number and not those referring to other phone numbers linked to the same Meta App

[XM-3413][XS-12470] Update on voice recordings section, to allow agents to view a tooltip with admin/user notes hoverring on rating → Recordings

[XM-3450][XS-12519] Update on Chanspy, to always consider agent context if chanpsy has authentication option enabled

[XM-3512][XS-12408] Update of WhatsApp Template, to allow associate a global custom field to a template variable

[XM-3521][XS-12287][XS-12553][XS-12604] Update on tab-limit and capacity checks: before an interaction is accepted (whether it is in autoanswer mode, manual mode, or when the agent receives a message about a previously opened and handled interaction in the interaction list), the system verifies that the agent has not already reached the maximum open tab limit or max capacity → Channel Capacity

[XM-3564] Improvement in Agent Profiles and Queue Groups section to easily update additional parameters as timeout, priority and penalty on New Client Experience → Agent Profiles | Queue Groups

Nov 6, 2024

Updates & Improvements

[XM-2040][XM-2951] Migration on New Client Experience of Tools/Pauses and Tools/Tags sections → Pauses on New Client Experience | Tags on New Client Experience

[XM-2056] Migration on New Client Experience of Settings/Customizations section → Customizations

[XM-2899] Migration on New Client Experience of Voice/Queue Groups section → Queue Groups

[XM-2979] Migration on New Client Experience of Staff/Agent Profiles section → Agent Profiles

[XM-3064][XS-11684][XS-11784] Outbound Transfer Reporting added in report_call table for inbound and internal calls (with blind or attended transfer) to track both the customer's talk time with the first agent and the time between the caller and the agent to whom the call was transferred → Outbound Transfer Reporting

Advanced Release Notes - New table fields:

[XM-3074][XM-3341] Implementation of Real-time Translator to translate incoming and outgoing messages in text channels (SMS, Whatsapp, Chat, Open Channel). In this way the agent can obtain a translation of individual messages received and translate the response message. Moreover Real-time Translator option has been added to License page → Real-time Translator

[XM-3189][XS-11981] Implementation of HSTS Protocol as security feature

Advanced Release Notes - New variable:

[XM-3274][XS-12056] Implementation of extension xcallyQueueExtension on all created contexts, to allow agents belonging to a custom context to call queues from Agent Presence section

[XM-3422] Implementation of Alias column in Waiting Queue Calls table in Agent Voice Dashboard, to quickly identify the alias associated with inbound or internal routes → Agent Voice Dashboard

[XM-3423] Implementation of redirect to waiting calls details, by chicking on “number of calls on hold” icon on Agent GUI → Waiting Queue Calls

[XM-3536] Update on Realtime/Queue Groups to call the API queue-groups only on the Realtime channel, enabling Queue Groups filtering for users who have permission

Oct 17, 2024

Fixed

[XM-1963] Update on Voice Queues Groups, by adding default values for priority and timeout columns in voice_queues_has_voice_queues_groups table

[XM-3091] Update in interactions: in creating a sms or openchannel interaction, it is possible to search for and add a second contact in To input. If the interaction is sendable to only one contact, the input is disabled in the To field

[XM-3108][XS-11813] Update on WhatsApp Meta Campaigns to fix an issue causing multiple sending of the template

Advanced Release Notes - New database columns:

[XM-3132][XS-11842] Fixed an issue to correctly pass values into the variable xmd-{name_field} for the trigger with Browser/CTI URL

[XM-3134][XS-11885] Update in customer journey cards to improve the visualisation of inserted dispositions

[XM-3140][XS-11904] Update in Inspectors tables: offset parameter of API call is always set on 0 when you apply/reset filters

[XM-3167] Fixed an issue concerning the correct deletion of queue groups

[XM-3196][XS-11988] Improvement of visualisation in channel email, when you add multiple recipients in an interaction

[XM-3199] Update in WhatsApp Meta Campaigns, to correctly update Global Custom Fields of contacts belonging to Master List, when you add a new contact

[XM-3221] Fixed an issue concerning the exporting interactions to csv, by saving the correct value of tags inserted

[XM-3252][XS-11923] Update on chat channel: when an agent sends a link to the customer, navigation takes place in a new tab. For example by activating the Vidaoo integration, the customer enters in the meeting in a new tab, to have the ability to resume the text conversation with the agent in the tab with the chat widget

[XM-3266][XS-12094] Fixed an issue concerning the API realtime/agents to show correct values also in case of applied filter GlobalStatus

[XM-3280][XS-12194] Fixed an issue concerning Realtime data visualisation of Motion Bull campaigns both by admin side and users side

[XM-3294][XS-11949][XS-12205][XS-12266] Update on container bullmq-v1 booted on the machine with port 21000 mapped by default to avoid issues on voice recording transcription

[XM-3317][XS-12144] Fixed an issue concerning double rows in the hopper final

[XM-3371] Update to solve a specific issue causing possible memory leak in routing

Improvements

[XM-1579][XS-12060] Improvement on Motion Bull for Progressive or Power Dialing campaigns to avoid agents' overdialing

[XM-2037] Migration on New Client Experience of Tools/Variables section → Variables | 🪛 Variables on New Client ExperiencePreview

[XM-2641] Improvement on WhatsApp Channel to view image, video or buttons in templates sent with Meta provider in agent view → WhatsApp Channel | Whatsapp Connector sessionPreview

[XM-2852] Character counter implementation on textbox and textarea fields

[XM-2903] Migration on New Client Experience of Voice/Context section → Contexts | ⚙️ Contexts on New Client ExperiencePreview

[XM-2954][XM-2957] Migration on New Client Experience of Tools/Dispositions and Tools/Pause Reasons → Dispositions | 🗒️ Dispositions on New Client ExperiencePreview Pause Reasons | ⏸️ Pause Reasons on New Client ExperiencePreview

[XM-2963][XM-2964] Migration on New Client Experience of Analytics/Extracted reports section and Analytics/Metrics → Extracted Reports | 📊 Extracted Reports on New Client ExperiencePreview Metrics | 📈 Metrics on New Client ExperiencePreview

[XM-3066] Migration on New Client Experience of Voice Recording edit section → Voice RecordingsPreview

[XM-3077][XM-3342] Improvement for date type filters on New Client Experience, by inserting preset range as today, this week and so on → New Client Experience | 🔍 Filters barPreview

[XM-3087] Implementation of counters for conversations managed with XCALLY Bots. In the latest version of XCALLY, we have implemented a counter that tracks quantitative data on bot-handled conversations. Currently, the counter collects this data for internal tracking purposes. Starting from February 1st, this information will be visible directly on your XCALLY instance at the time of bot conversation billing, allowing for a clear and detailed view of automated interactions by channel

[XM-3099][XS-12199] Implementation of GPT-4o mini model for Assistants → AI Prompts - Assistants | ⚙️ ConfigurationPreview

[XM-3112] Implementation of between operator in filters for all numeric columns

[XM-3211] Implementation of a Close interaction with Quick Reply option for WhatsApp Meta Campaigns: if the customer answers with a quick reply, the interaction can be closed directly → https://xcally.atlassian.net/wiki/spaces/XM/pages/2211741715/WhatsApp+Outbound+Campaigns#%E2%9C%8F%EF%B8%8F-Create-a-WhatsApp-Campaign

[XM-3230][XS-12085] Update of Google TTS, by adding all voices available for the different voice type

[XM-3270][XM-3277][XS-12185] Update on Swagger documentation for API cm/contacts/{id}/phones and cm/lists/{{id}}/contacts

[XM-3314] Adding the possibility to configure the SIP destination Port for Phonebar → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940161571/Agents#XCALLY-Phonebar-Settings

Advanced Release Notes - New column in users table:

[XM-3353] Improvements in email IMAP checkout algorithm. Added Advanced Mail Account setting “Disable duplicate check“ that disables the check duplicate email → https://xcally.atlassian.net/wiki/spaces/XM/pages/edit-v2/1940168147#Disable-duplicate-check%5BhardBreak%5D

[XM-3355] Migration on New Client Experience of Settings/Networks → Settings | Networks

[XM-3358] Moving the writing of log files [userReport][devicestatechange] device:state and userReport][peerstatus] peer:address:status from INFO to DEBUG level

[XM-3382] Implementation of Spanish language in New Client Experience

Oct 8, 2024

[XM-3227][XS-11717][XS-12275][XS-12342] Fixed an issue concerning the addition of queues and campaigns in Agent Profiles

[XM-3386][XS-12377] Solved webRTC blocking problem on channels with a set capacity

Oct 1, 2024

[XM-3300][XS-12244] Fixed an issue on realtime section, to allow admin to pause/unpause agents correctly

[XM-3333] Updates on label on general dashboard for Agents in pause. Moreover, the redirect has been added on Waiting/Active Queue Calls also by clicking on the label

Sep 26, 2024

[XM-3336][XS-12323] Fixed an issue concerning 3.40.0 release causing unexpected behavior in Realtime section for Abandoned Queue Calls

Sep 18, 2024

Fixed

[XM-532] Check on Video section to open it correctly with user with the related permissions

[XM-1889] Update on popup new chat interaction for Italian language

[XM-3009] Update on Contact Manager tab name: when an agent adds a new contact with empty last name, the contact is correctly saved (and not with null value)

[XM-3011] Update on New Client Experience modules, to view the custom title page inserted in customizations

[XM-3073][XS-11795][XS-11874][XS-12082] Update on Abandoned Calls on Voice/Realtime section to view them correctly by setting a filter

[XM-3082][XS-11619] Disabling url preview when sending a link in chat, openchannel, WhatsApp and sms interactions

[XM-3115][XS-11849] Update on email channel to keep UNREAD for agents the emails where a user has only added a note from Realtime/Spy section

[XM-3125][XM-11837] Update on email interaction export to view the inserted tags

[XM-3135][XS-11878] Update in Queue Campaign for Recall Me and Recall In Queue functions

[XM-3137] Update on Customer Journey visualisation to view This Month as default Start Date with the possibility to filter dates from the current day until 3 months before

[XM-3138][XS-11831] Update on Dialogflow V2 on WhatsApp account: if you set DialogflowV2 in action flow, the customer correctly receives answers from Dialogflow

[XM-3142][XM-3143] Update in WhatsApp Meta Campaign: by editing a stopped campaign, if you enable/disable the option “include customers with an active interaction” it’s possible to save the change with the relative save button. Moreover the toast label when you start or stop a WhatsApp campaign

[XM-3166][XS-11890] Update in loading contact page

[XM-3170][XM-3198] Update on pagination and search filter of hopper/pending/history of WhatsApp campaign

[XM-3173][XS-11947] Update on Motion Bull Dialer History to export excel file: change impacting hopper, history, final tables of Queue Campaigns. When exporting a csv related to rows selected in the table, the date displayed in the csv is consistent with the date displayed on the browser.
Remember that different date formats are selectable from the dropdown in the upper right hand corner

[XM-3181][XS-11968] Update on Dispositions, correctly written in report_queue table

[XM-3232][XS-12074] Update of receiving data in api/realtime/agents for offline agents

[XM-3237] Legacy user permissions for migrated client sections

[XM-3284][XS-11890][XS-12184] Update on textual Channel, to check that new or edited accounts will view all contact lists (when lists are more than 250)

[XM-3295][XS-12227] Update link in Cally Square Help/About Cally Square section

Improvement

[XM-869] Hiding all passwords within the application, inserting the little icon with the eye to make them visible

[XM-2344][XM-2681][XM-3017] Add the functionality of Agent Assistant: agents can handle customer inquiries, asking for real-time support from virtual assistants, on internal messenger and on textual channels. So Generic Assistant is visible on Agent Sidebar and also like a shortcut with a quick button → https://xcally.atlassian.net/wiki/spaces/XM/pages/2567667714

[XM-2863] Added documentation for api/whatsapp/messages/send-template-message endpoint in Swagger → https://YOUR MOTION IP ADDRESS/swagger-ui

[XM-2882] In the section AI Prompts/Files, the possibility of downloading Files has been added, by clicking Download button (files uploaded prior to this version, however, are not downloadable) → https://xcally.atlassian.net/wiki/spaces/XM/pages/2424340486/AI+Prompts+-+Assistants#Files

[XM-2906][XM-3203][XS-11949][XS-12266] Update on Voice recordings list GUI → https://xcally.atlassian.net/wiki/x/NYDVkQ

[XM-2935] Migration on New Client Experience of Fax Queues section → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940170251/Fax+Queues#%F0%9F%93%A0-Fax-Queues-on-New-Experience

[XM-3042] Implementation of playback in ChatGPT block on Cally Square → https://xcally.atlassian.net/wiki/spaces/XM/pages/2449014785/Bots#%E2%97%BE-OpenAI-ChatGPT

[XM-3100][XS-11618] Implementation of ReCAPTCHA section for chat settings to improve security → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940166709/Chat+Websites#Settings%5BhardBreak%5D

[XM-3111] Added allow property to iframe tag for Browser → CTI Url → New Agent Dashboard Tab trigger with value camera and microphone → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940180853/Voice+Triggers#CTI-URL

[XM-3121] Navigation update with a redirect from Voice/Realtime/Queues/Waiting Calls and Queues/Talking to section Voice/Realtime/Queue Calls with filter applied on selected queue for easy navigation and quick access to details of waiting and active calls for more effective queue management → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940164933/Voice+Realtime#%F0%9F%94%80-Queues

[XM-3122] Navigation update with a redirect from Dashboard/General/Realtime agents data/Pauses or Booked Pauses to Realtime/Agents with filter applied on paused/booked pause agents to enable users to quickly access details of paused agents for more efficient human resource management. This change applies to all channels, sending the user to Realtime Agents section of the selected channel → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940179484/Dashboards#%F0%9F%92%A1-General-Dashboards

[XM-3123] Added filter for Queue Group in Voice Realtime/Agents Section → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940164933/Voice+Realtime#%F0%9F%91%A5-Agents

[XM-3124] Added an Agents' summary widget in realtime section, with the total number of logged agents and relative status to provide an immediate and clear overview of agent status to facilitate real-time monitoring and management → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940164933/Voice+Realtime#%F0%9F%91%A5-Agents

[XM-3130][XM-3131][XM-3219] Added “Agent Assistants” functionality to the License page. Moreover the button to enable Quick Assistant is visible only if Agent Assistants is active on license → https://xcally.atlassian.net/wiki/spaces/XM/pages/1896251952/Licenses#%F0%9F%92%A1-License-Information

[XM-3192] Added deprecation warning when selecting text canned answer on email channel → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940187119

[XM-3201][XS-11911] Improvement in AWS Polly block to support Africa (Cape Town) as region and with Ayanda (English, South African, Female) as voice model

[XM-3228][XM-3253][XS-12049][XS-12254] In case of CSS Error in email interactions visualisation, to not cause a operational blockage, fallback message in plainText is shown to view the single message without formatting

[XM-3229] Improvements in contact tab closure with or without mandatory disposition → https://xcally.atlassian.net/wiki/spaces/XM/pages/2081783867/Voice+Channel#%E2%9C%96%EF%B8%8F-Closing-contact-tab

[XM-3258] Added TLS transport in Staff/Agents/Voice tab for Mobile agents → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940161571/Agents#Voice

Sep 5, 2024

[XM-3250][XS-12137][XS-12108][XS-12117] Fixed an issue concerning 3.39.0 release causing unexpected behavior in Realtime section

Sep 3, 2024

[XM-3231][XS-12054][XS-12119] Fixed Hangup Event Management in Preview and BookedProgressive Campaigns to write data correctly in cm_hopper_final table

Aug 21, 2024

Fixed

[XM-434] Update on link reported in the Create/Fast Edit and in the Edit Page of Openchannel to redirect correctly to V3 wiki

[XM-531] Update on Tooltip location in User Profile permissions

[XM-1324] Update on Companies section, to filter them correctly

[XM-1661] Update on Search of calls direct and transfers to work correctly

[XM-1729] Update in Custom Field pagination in Lists section

[XM-1759] Update of Italian label for “Voice Company name” in inbound route creation

[XM-1925] By changing the number of characters in the Privacy Policy section, the value is kept even if the page is refreshed or changed

[XM-2003] Update on General Search of the New Client Experience to correctly work, by showing only the features associated with the license

[XM-2181] Update of Italian labels in deleted custom field selection

[XM-2682] Update on voice recordings section with old client experience, allowing Quality Analysis to be launched only if the user has editing permissions

[XM-2804][XS-11512] Addressed a potential memory leak issue related to a library used in the Motion module. This update improves memory management and related application performance over time

[XM-2824] Update on Call Inspectors section, to allow correctly the export file with the set filters

[XM-2825] The API rpc/voice/queues/channels has to return only inbound calls and outbound ones, only related to dialer (so generated for a queue campaign with type=dialer). The same logic is applied to the API rpc/voice/queues/channels/:uniqueid

[XM-2865] Update on Advanced Search, to make filters Agent Is Null or Contact Is Null work properly (by hiding in this case the Value column of search) → Advanced Search Button

[XM-2871][XS-11839] Update with endpoint /api/rpc/voice/channels to correctly return type information

[XM-3005][XS-11635] Update on email forward and adding of the button "Always include previous message on forward" in advanced section → Email Accounts | Advanced

[XM-3035] Update on User permission to allow him to install plugins correctly

[XM-3043] Update on label of Voicemail confirm password

[XM-3046][XS-11746] Update on Motion Bull Edit Campaign: if you set the Mandatory Disposition, it’s possible to save the section only after inserting the relative required disposition pause

[XM-3049][XS-11769] Update on OpenAI bot modal to save fields correctly

[XM-3060][XS-11779] Update on assignment of agent to team, to not receive API error 400 duplicate entry

[XM-3089][XS-11499] Update on disposition to allow agents to dispose correctly

[XM-3090][XS-11804] Context Name cannot be modified by Agents and Users

[XM-3094] Update on User Profile permissions for Deleted member

[XM-3095] Update in Dispositions section, to delete 2nd/3rd level dispositions, if necessary, without API errors → Dispositions

[XM-3136][XS-11817][XS-11897][XS-11942] Update in Voice/Realtime to correctly view the ringing status of the Agent

Improvement

[XM-583][XS-11681] Implementation of an automatic agent logout feature after the setted minutes in an idle state → Settings | Agent Idle Auto Logout Timeout

[XM-2640] In XCALLY Instant solution, Phonebar and WebRTC agent’s typologies are not visible

[XM-2750] Migration on New Client Experience of Chat Queues section → Chat Queues on New Experience

[XM-2752] Migration on New Client Experience of Teams section → Teams on New Experience

[XM-2758] Implementation of the new column “Cloud Providers” in Assistants list tab

[XM-2844][XS-10919] Admin and User can dynamically set CallerIdNum and CallerIdName in Originate section of Motion Bull campaigns, by using variable with the format {{XMD-VARIABLE_NAME}} → Campaign | Originate Section

[XM-2982][XS-11006] Added the ability in an outbound queue to put multiple callerid numbers separated by commas. This will randomly take one of the numbers entered to make an outbound call (dynamic contact fields can also be used) → Campaign | Originate Section

[XM-2990] Adding queue groups block to Cally Square projects → Queue Group Block

[XM-3004] Implementation of Redacted functionality on AWS Post Call Analytics → Post Call Analytics | Redaction feature

[XM-3039] Improvements on ChatGPT Block on Cally Square

[XM-3058] Update on EULA link in Updates section when you launch the new release

Jul 31, 2024

[XM-3097][XS-11791][XS-11869] Update with WhatsApp Connector with Twilio Provider to manage the conversation correctly

Jul 24, 2024

Fixed

[XM-545] Update on link for cookie policy page (by enabling cookies banner option on settings)

[XM-1020] Adding of mimetype check on file upload middleware to check uploaded file content and extension in order to avoid unintended uploads (only file types related to the business functionality are allowed by using an opt-in approach - whitelist)

[XM-2661][XS-11294] Update of Websockets to save correctly the variable event when a inbound or dialer call is managed

[XM-2746][XS-11438] Update of IMAP and SMTP Hotmail servers to work correctly on email channel

[XM-2781][XS-11523] Implementation in Voice Recordings section of New Client Experience to filter recordings by date → Voice Recordings on New Client Experience

[XM-2783] Adding Permissions control for users in the Queue Timings section

[XM-2792] Check for duplicate entries for first-level disposition: it is not possible to create different dispositions with the same name at the same level → Creation of a new disposition

[XM-2857][XS-11540] Update on download interaction with attachment: if you try to download an interaction with an empty attachment (basename=NULL) you will be able to download the interaction and a blue toasty error will notify that some attachments are not available

[XM-2859] Upload on error message in sound section: when you try to add a file with an already existing name, a warning message alerts you about the issue

[XM-2867][XS-11600] Update on Agent pause to correctly set them in ACW pause after the end of a call

[XM-2873] Update on trunks visualisation: if there are more than 250 configured trunks, it is possible to select the desired one in Queue/IVR campaigns

[XM-2874][XS-11645] Update on search button of Music on Hold to work correctly. Moreover a tooltip has been added to inform that it is possible to search music on hold by id, name and mode → Music on hold

[XM-2875][XS-11563] Update on date selector for each channel to work correctly for Agents

[XM-2981][XS-11682] Update on team penalty status, to view the correct penalty assigned on agents associated to team

[XM-3036][XS-11753] Update on WebRTC call management bar to correctly appear after disconnection timeout with autoanswer

[XM-3051][XS-11770] Update on MFA, to get agents to log in correctly with this type of authentication

[XM-3069][XS-11793] Update on contact tab, to send emails correctly by clicking the specific contact button