XCALLY Partner Portals and Tools
Overview
On this page, you’ll find a detailed overview of the portals and tools available to our partner network.
In addition to the product wiki you’re currently viewing, the following portals and tools are designed to support our partners:
Workvivo Portal – Your dedicated platform for staying updated on our latest resources, events, and news.
License Portal – The form to order new licenses, request demos and manage updates on existing servers.
Support Portal – Use this form to submit support requests quickly and efficiently.
Remote Support Plugin – This new tool allows faster and more effective remote assistance.
Finally, you’ll also find links to our official website and Linkedin page.
The portals are available to XCALLY Partners only. Please request access from your sales account representative.
📢 XCALLY Workvivo
The XCALLY Workvivo Partner Portal is designed to provide real-time updates, strengthen our global network and ensure quick and easy access to strategic resources.
To ensure you don't miss any updates, make sure to configure Workvivo notifications.
Spaces
We have created dedicated spaces to provide you with all the most relevant information, like Changelog, Partners' Success Stories, Product and Academy.
Documents
This section offers quick and organized access to essential resources for XCALLY partners, with topic-based folders for easy navigation.
Events
Stay updated on upcoming events and webinars!
News
In the News section you will find informative articles and insights published on our blog, covering a wide range of topics, from technological innovations to best practices in customer service.
Company Overview
This space is designed to share information about our company and team. In addition, you can explore interviews from the “Humans at Work” project, where we highlight the stories of our team members.
XCALLY license portal
In the XCALLY Jira license portal, you can:
Activate a new customer license
Request a 30-day free demo
Modify items on an active license
Request a change to the license plan
Update the support level
Change the billing frequency
Open ticket if your license is in a grace period
Submit a general request for any other inquiries
Some requests are handled automatically, others are processed manually by our team within a few hours after an administrative review.
🛠️ XCALLY Support Portal
In the XCALLY Jira support portal, you can open a ticket by providing the required information, such as the server token, product version, and a description of the issue. The ticket will be managed according to your support plan.
Alternatively, you can submit an emergency ticket for immediate assistance.
Please read the emergenty ticket conditions carefully before raising a request, as it may incur additional charges.
XCALLY Remote Support Plugin
The Remote Support Plugin allows you to easily and securely start a support session with our team.
Before using the plugin, please ensure that a support ticket has been opened.
The plugin can be installed on your XCALLY server, and from there, you can initiate a remote session to receive more efficient and effective support.
XCALLY website and social
