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Get Started with XCALLY Motion V3

Get Started with XCALLY Motion V3

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Overview

XCALLY Motion V3 is an advanced omnichannel contact center platform that enables organizations to manage customer interactions across multiple channels—such as voice, chat, email, SMS, WhatsApp, and more—from a single, unified interface for both agents and customers. It is designed for flexibility, scalability, and ease of use, supporting both cloud and on-premises deployments.

XCALLY is deployed in over 60 countries across EMEA, USA, and APAC, and is recognized as a leading solution in several key industries requiring scalable and flexible contact center capabilities.

XCALLY is designed for organizations that require:

  • Centralized omnichannel customer interaction management

  • Customer Journey tracking and analysis

  • Detailed Contact Cards for customer information

  • Advanced reporting and Analytics

XCALLY includes powerful automation and AI-driven features, such as:

  • Conversational AI: automated human-machine interfaces (e.g., chatbots and voicebots) to manage conversations across all supported channels.

  • Automatic Dialers: intelligent processing of contact lists based on customizable criteria for use cases including telemarketing, booking confirmations and lead generation

Key Benefits

  • All Channels, One Platform: handle voice, chat, email, SMS, WhatsApp, and open channels in a single interface.

  • Unified Customer Journey: all interactions are logged in a centralized timeline, giving agents full visibility into customer history.

  • Automation & AI: includes tools for conversational AI (chatbots/voicebots), automatic dialers, and advanced IVR (Cally Square).

  • Real-Time Monitoring: supervisors can monitor agent activity and system performance through live dashboards.

  • Flexible Licensing: licenses are based on concurrent agent usage, not total agents.

Plans Overview

Choose the plan that fits your needs:

  • VOICE: for inbound and manual outbound calls.

  • VOICE ADVANCE: adds outbound campaign management and dialer features.

  • DIGITAL: for text-based channels (chat, email, SMS, WhatsApp, social media).

  • VOICE + DIGITAL: Full omnichannel experience, combining all features above.

You can extend your platform with add-ons like Quality Analysis, Video Channel, Mobile App, Real-Time Translator, and more.

Discover details about plans, add-ons and available plugins on this page.

Getting Started Steps

  1. Choose Your Plan: Select the plan that matches your communication needs

  2. Prepare Your Environment: Set up your server (cloud or on-premises) according to the recommended requirements (discover here)

  3. Install XCALLY Motion: Follow the installation guide for your chosen environment

  4. Configure Channels: Set up the channels you want to use (voice, chat, email, etc.)

  5. Add Users and Agents: Create user accounts and assign roles

  6. Integrate Systems: if you want, configure your integration to connect your CRM, ticketing, or other business tools

  7. Train Your Team: use the intuitive web interface to onboard agents and supervisors.

  8. Monitor and Optimize: use real-time dashboards and analytics to track performance and make improvements.

Support and Resources

  • Documentation: Access detailed guides and FAQs in this XCALLY Wiki.

  • Add-ons & Plugins: Enhance your platform with optional features as your needs grow.

  • Compliance: XCALLY is GDPR-compliant and ISO-certified for quality and security