How to add teams to queues

How to add teams to queues

On the New Client Experience, the Teams assignment can be performed in two ways:

  1. From the Queue list:

    • Select the desired queue

    • Click the options menu (⋮) and choose Associate Teams

    • Select the teams from the modal list (by clicking on the arrow icon to select the team which will be visible on right column (selected teams).

image-20251106-104330.png

 

Changes are applied immediately

: right arrow to add the team to the selected column

>> : right shift to add all the available elements

: left arrow to remove the selected team from the right column

<< : left shift to remove all the selected elements

 

  1. From the edit section of Queue:

    • Click the three dots button (⋮) next to the Queue

    • Choose “Edit” option

    • Select the button to associate teams

      image-20251106-104500.png
    • Choose the teams, clicking on their name on the modal list

  1. The selected teams will be moved in the right column “Selected”.