How to add agent profiles to queues
On the New Client Experience, the Agent Profiles assignment to queues can be performed in two ways:
From the Queue list:
Select the desired queue
Click the options menu (⋮) and choose Associate Profiles
Select the profiles from the modal list (by clicking on the arrow icon to select the profile which will be visible on right column (selected profiles).
Changes are applied immediately
→ : right arrow to add the profile to the selected column
>> : right shift to add all the available elements
← : left arrow to remove the selected profile from the right column
<< : left shift to remove all the selected elements
From the edit section of Queue:
Click the three dots button (⋮) next to the Queue
Choose “Edit” option
Select the button to associate profiles
Choose the profiles, clicking on their name on the modal list
The selected profiles will be moved in the right column “Selected”.