How to add agent profiles to queues

How to add agent profiles to queues

On the New Client Experience, the Agent Profiles assignment to queues can be performed in two ways:

  1. From the Queue list:

    • Select the desired queue

    • Click the options menu (⋮) and choose Associate Profiles

    • Select the profiles from the modal list (by clicking on the arrow icon to select the profile which will be visible on right column (selected profiles).

image-20251106-110048.png

 

Changes are applied immediately

: right arrow to add the profile to the selected column

>> : right shift to add all the available elements

: left arrow to remove the selected profile from the right column

<< : left shift to remove all the selected elements

 

  1. From the edit section of Queue:

    • Click the three dots button (⋮) next to the Queue

    • Choose “Edit” option

    • Select the button to associate profiles

      image-20251106-104500.png
    • Choose the profiles, clicking on their name on the modal list

  1. The selected profiles will be moved in the right column “Selected”.