On this page	1 Highlights XCALLY Releases 1.1 Last 3 Releases 1.2 Previous Releases 2 Tutorials 2.1 Staff features 2.2 AI Features 2.3 Voice Channel Tips 2.4 Digital Channel Tips 2.5 XCALLY Microservices 2.6 Plugins 2.7 Various Topics

On this page	1 Highlights XCALLY Releases 1.1 Last 3 Releases 1.2 Previous Releases 2 Tutorials 2.1 Staff features 2.2 AI Features 2.3 Voice Channel Tips 2.4 Digital Channel Tips 2.5 XCALLY Microservices 2.6 Plugins 2.7 Various Topics

Highlights XCALLY Releases

This section includes video tutorials that summarize the main updates and enhancements introduced in each product release.

Last 3 Releases

https://app.guidde.com/share/playbooks/osUB5KgCwmZYjoFAVP6BfW?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/fGyWBCTUgRxMjMFuXce828?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/mkYAJ1yiCak3JMwcia2y7U?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

https://app.guidde.com/share/playbooks/osUB5KgCwmZYjoFAVP6BfW?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/fGyWBCTUgRxMjMFuXce828?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/mkYAJ1yiCak3JMwcia2y7U?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

https://app.guidde.com/share/playbooks/vATaot7spkT9Xbs1tNFqAo?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/59Lw7HZBzxX59uFThvbddM?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/m1jE6kjN9gccygkGifNrNh?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3
https://app.guidde.com/share/playbooks/ffG9Sqn9fnzY2XLMZxEF61?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/s6wqfprQWXzyc9NseK4Pis?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/vY6zBkPvKvRCyCv8bNyRyN?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3
https://app.guidde.com/share/playbooks/q8rvh9HjA7eru8rfU24hvn?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/3hmtadpVAZJEFTj6rbrQDG?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	https://app.guidde.com/share/playbooks/28FMwptjSwWP6bPvYCxXTH?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

In this section you can find video tutorials with features related to staff section

How to create an agent in XCALLY https://app.guidde.com/share/playbooks/qVaysDqrpsE65j7pmFhYVA?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to create an agent Profile in XCALLY https://app.guidde.com/share/playbooks/oS2X4YbjsywEoZ3M7W7VDg?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to create a User Profile in XCALLY https://app.guidde.com/share/playbooks/vj1AjP2gnkaew1C5GWraty?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

How to create an agent in XCALLY https://app.guidde.com/share/playbooks/qVaysDqrpsE65j7pmFhYVA?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to create an agent Profile in XCALLY https://app.guidde.com/share/playbooks/oS2X4YbjsywEoZ3M7W7VDg?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to create a User Profile in XCALLY https://app.guidde.com/share/playbooks/vj1AjP2gnkaew1C5GWraty?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3
How to create Queue Timings https://app.guidde.com/share/playbooks/6h1uMiYKwJXXCFRjB5tHQi?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to configure SAML Multi Login https://app.guidde.com/share/playbooks/hf9aUSwQAhmj3ZrkRfy3Q6?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

This section provides video tutorials about different AI Features available on XCALLY

How to configure an AI Chatbot

Quality Analysis features

Sentiment Analysis on digital channels

How to configure AWS Quality Analysis Categories

How to configure a Chatbot with AI Assistants

How Agents can consult AI Assistants during a conversation

Real-time Translator

AI Conversations Dashboard

Quality Analysis Dashboards

In this section you can find useful tips to manage voice channel

How to use the webRTC https://app.guidde.com/share/playbooks/xvWRyj93Q8URxsu5UpzDPU?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to install Phonebar https://app.guidde.com/share/playbooks/uWDEd9SKKm98GnQAt9Tbxy?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	Calls and Queues Inspectors https://app.guidde.com/share/playbooks/8z9uNoroDA1TS6Qdhd52Jq?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3
How to configure Queue Groups https://app.guidde.com/share/playbooks/1Z6Vxia3VB7v1h5UT4BCVB?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3

In this section you can explore functionalities and tips to manage digital channels

Digital Channels Routing from version 3.60.0 https://app.guidde.com/share/playbooks/rmkFDg2kjuFzc58JkcZQ3K?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to create a Facebook integration with XCALLY https://app.guidde.com/share/playbooks/ui5wqTxDnyyGSh6GviD9kj?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	Canned answers with buttons in Open Channels https://app.guidde.com/share/playbooks/91xwQX4onJZuyKB4qfFHwo?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3
XCALLY Video Channel https://app.guidde.com/share/playbooks/bM7hV2BEthQoGMQc6YXtDJ?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to configure Dispositions https://app.guidde.com/share/playbooks/jZDXdKx7goaQSqVvKb7FcW?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3	How to manage tags on email channel https://app.guidde.com/share/playbooks/dLBftUXFw8fvWRQEiWFnTD?origin=3wPlti10dEfOGQjG7BKQvB2q4IC3