XCALLY Video Tutorial Library
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Highlights XCALLY Releases
This section includes video tutorials that summarize the main updates and enhancements introduced in each product release.
Last 3 Releases
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Previous Releases
Tutorials
Staff features
In this section you can find video tutorials with features related to staff section
How to create an agent in XCALLY | How to create an agent Profile in XCALLY | How to create a User Profile in XCALLY |
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How to create Queue Timings | How to configure SAML Multi Login |
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AI Features
This section provides video tutorials about different AI Features available on XCALLY
How to configure an AI Chatbot | Quality Analysis features | Sentiment Analysis on digital channels |
How to configure AWS QA Categories
| How to configure a Chatbot with AI Assistants
| How Agents can consult AI Assistants during a conversation |
Real-time Translator | How to use the AI Conversations Dashboard |
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Voice Channel Tips
In this section you can find useful tips to manage voice channel
How to use the webRTC | How to install Phonebar | Calls and Queues Inspectors
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How to configure Queue Groups |
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Digital Channel Tips
In this section you can explore functionalities and tips to manage digital channels
Digital Channels Routing from version 3.60.0
| How to create a Facebook integration with XCALLY
| Canned answers with buttons in Open Channels |
XCALLY Video Channel | How to configure Dispositions | How to manage tags on email channel
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XCALLY Microservices
This section includes video tutorials about Microservices architecture
Realtime Dashboards with Microservices - Voice Channels | Realtime Dashboards with Microservices - Digital Channels |
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Plugins
In this section you can explore video tutorials about XCALLY plugins
Example of Botify Plugin Configuration
| XCALLY Remote Support Plugin
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Various Topics
This section provides additional video tutorials covering various topics for further learning.
How to access to Advanced Documentation |
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