How to add Whitelist to Accounts

FROM VERSION 3.49.0

To use this feature, you need to enable the Whitelist option from the Edit account → Advanced section
So you can choose specific lists from which you can receive message and you can define the response message which will be sent automatically as a response to contact not on any chosen whitelist.

In the Accounts list you can add a whitelist in two ways:

Select the Account from the List, click on 3 dots button and choose the menu entry Associate Whitelist

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Edit the Account and then click on the add whitelist button

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Then you can choose the list from the modal, selecting one or more lists from the available ones, created in the Contact Manager.

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When a contact not present in the Whitelist writes a message to the configured account number, an automatic reply with a predefined message is sent, and the interaction is closed.

Whitelist usage scenario:

If you want to provide support exclusively to existing customers, you can:

• Create a list of approved customer phone numbers in Contact Manager

• Assign that list as a whitelist to your account

• Prevent unauthorized contacts from reaching your support team, by sending a courtesy message