/
Notifications settings for a specific Account or Chat Website

Notifications settings for a specific Account or Chat Website

Under the Edit section → Settings → Notifications, Administrators can customize how new interaction notifications are displayed to agents. These settings allow you to configure what information is shown (e.g., source, sender, recipient queue) and how notifications behave.

image-20250331-144816.png

Notification Behavior

  • Enable Notification Sound: Toggle to turn the sound on or off for new interaction alerts.

  • Enable Shake Effect: Toggle to enable or disable a visual shake animation when a new interaction arrives.

Notification Template

In the Template section, you can define the content and visual style of the notification using XCALLY Motion variables. This allows you to display key details about the interaction, such as the sender’s name, source channel, assigned queue, and more.