Voice Channel - How-to and Troubleshooting
- How to assign specific outbound routes to agents
- How to use Chanspy
- How to set ChanSpy Options
- How to enable name display for inbound calls
- How to set the localized tone indications
- How to use an API to retrieve calls information
- How to use the callerid parameter in the API
- How to track agent login and logout operations from the queues
- How to track the agent's talk time variable during inbound calls
- How to replace Music on Hold with ringing tone for inbound calls
- How to enter a certain prefix in the outbound route
- Troubleshooting - Difference between realtime pause time and database pause time