XCALLY Integrations
On this page |
Overview
XCALLY Motion offers robust integration capabilities with third-party applications to create a seamless Unified Agent Desktop Experience. This allows agents to access all relevant customer information in one place, improving response times and ensuring a higher level of service quality.
Benefits of Integration
Centralized Customer Information: Agents can view and manage customer data across multiple platforms without switching interfaces.
Enhanced Productivity: streamlined workflows through automation and contextual data sharing.
Customizable Experience: tailor integrations to meet your organization’s specific operational needs.
Methods
XCALLY Motion supports various methods for integrating external systems:
Triggered and Ready-to-Use Integrations: predefined integrations that work out of the box or can be triggered by specific actions/events (e.g., pop-ups, contact lookups).
External Application Integrations: connect third-party apps that the customer can independently select, install, and configure to work with XCALLY.
Channel-Level Integration: add new interaction channels (e.g., social platforms, messaging services) by integrating them as Open Channels.
XCALLY Module Extensions: extend or enhance core XCALLY modules (e.g., Contact Manager, Campaigns, Triggers) through custom-built integration points.
Developer Integration Hints: documentation and examples are provided to help developers build and maintain custom integrations using APIs, webhooks, and triggers.
Procedures and Configuration Steps: step-by-step guides are available for configuring integrations, including authentication, data mapping, and testing.
Integrations
Application Name /Provider | Integration with | Integration Type |
|---|---|---|
Amazon |
|
|
Asterisk |
|
|
Bandwidth |
|
|
Clickatell |
|
|
Clicksend |
|
|
Connectel |
|
|
CSCTelecom |
|
|
DeepSeek |
|
|
|
| |
Freshdesk |
|
|
Freshworks (formerly Freshsales) |
|
|
Gmail |
|
|
|
| |
Hotmail |
|
|
Infobip |
|
|
IntelePeer |
|
|
|
| |
ISpeech |
|
|
Line |
|
|
Lumenvox |
|
|
Microsoft Azure |
|
|
Microsoft Dynamics 365 |
|
|
Microsoft Outlook 365 |
|
|
Microsoft Teams |
|
|
OpenAI |
|
|
Plivo |
|
|
Salesforce |
|
|
ServiceNow |
|
|
Sestek |
|
|
Skebby |
|
|
SugarCRM |
|
|
Telegram |
|
|
Telnyx |
|
|
Tilde |
|
|
Twilio |
|
|
Unix |
|
|
Viber |
|
|
VTiger |
|
|
X (previous Twitter) | Feature available upon request | The “X” channel is available only upon request. Activation requires access to external paid APIs and may involve additional costs, as determined by the “X” service provider. |
XLite |
|
|
Yahoo |
|
|
Zendesk |
|
|
Zoho |
|
|
Zoiper |
|
|