In this Section you'll find the list of all the sessions that have been recorded on the Agents' desktop using the manual (started and stopped by the Agent in any context, eventually unrelated to voice sessions) or automatic (started every time an incoming or outgoing call is ongoing, that is strictly associated to voice sessions) Screen Recording function of the Phonebar.

The Screen Recording feature is associated to the Agent's Profile (see the Phonebar settings): the Administrator can alternatively enable one or the other of the two types of the available screen recording functions (or no screen recording at all) for any Agent.

If one of the two types of Screen recording is enabled, it means that anytime the Agent uses this function, a record of this activity is stored on the system, but the actual file remains on the Agent PC until it is transferred on the system.

To do so, the Administrator can use for instance an off-work routine of file transfer in order not to overload the system during the normal day activities.

The files generated using one of the Screen Recording functions mentioned above will be available on the Agent PC: by default they will be saved in: Video/AgentId_AgentName/<year>/<month>/<day>/ but a different path (e.g. on a network drive, where the same tree structure Video/AgentId_AgentName/<year>/<month>/<day>/ will be created ) can be specified in the Settings/General section by the Administrator. 

In order to see them in this section associated to the recording activities log list, they should be copied in the following system path:

/var/opt/motion2/server/files/screen_recording