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The WebRTC Bar
The WebRTC Bar
On this Page:
The XCALLY Motion Web Real Time Communication Bar (WebRTC):
is a native application embedded in the Omni Desktop Interface
that can be used by the Customer Care Agents to manage incoming and outgoing calls.
General Commands List
The following is the list of the command buttons available on the Motion WebRTC bar:
Enable/Disable Ringtone | |
Set Speakers OFF/ON | |
Set Mute ON/OFF | |
Agent Status, where green is registered and red is unregistered. | |
Field used to type the number or the name of the contact to call (the special character + is allowed) | |
Start working after being on pause, start a pause, choose the pause type | |
shows two timers: the first indicates how long you have been connected to the system, the second since how long you have been paused (if on pause) | |
Click to show the dial pad | |
Start a call | |
Hold a call | |
End a call | |
Transfer a call | |
Start a three way conference | |
Record the call: when recording the button becomes red | |
Show Settings and Info button example (the Agent's default avatar can be changed by the Administrator) | |
Stop/Resume recording a call |
Settings and Info
Clicking on the Show Settings and Info button
you can access to the Agent Settings, multiple selections available,
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