In order to make it work you need to configure an Openchannel Account and eventually create a dedicated queue in the Openchannel Section:

Requirements

In order to configure this integration you need: 

• XCALLY Motion (minimum version is 2.0.83) running on the server
• the XCALLY Motion Admin account
• a Facebook Account and a Facebook page of which you are the Administrator
• an XCALLY Motion Account on cloud.xcallymotion.com
• an active OpenChannel license
• open the 443 port from 52.58.43.174/32 (cloud.xcallymotion.com)

The configuration steps

Here you find the steps to follow in order to create the integration with Facebook.

On Facebook:

• Create the Facebook Page on which you want to accept the interaction messages and posts (refer to the FB official documentation https://www.facebook.com/help/104002523024878)
  
  

On XCALLY Motion:

• Create a new OpenChannel account and make sure the 'Reply url' is set to https://cloud.xcallymotion.com/api/reply 

• Create a new account on cloud.xcallymotion.com 

• Login using the same facebook account that manages the facebook page you want integrate

• Create a new integration on cloud.xcallymotion.com using the Facebook account created in the step before

• Fill up the form and Save

Read in the following paragraphs the step-by-step explanation of all the operations mentioned above.

Setup the FB Open Channel Account on XCALLY Motion

Create a new Open Channel Account in your XCALLY Motion server in the Openchannel Section:

To add the new account, click on  and then follow the instruction given on this documentation page. 

Remember to insert in the Reply URL the value: https://cloud.xcallymotion.com/api/reply

When the new Account is created and saved, you can find it in the Accounts List and in the Settings tab.:

Copy the Receive URL (just click on the clipboard button ) in order to use it later to forward the requests to your XCALLY Motion instance.

Complete the Open Channel Account configuration (List, Disposition, Actions, etc) and add Agents to it.

Now you can create a Facebook Open Channel Queue and associate Agents/Teams (click on the buttons on the page header) 

Remember to check the Agents have proper permissions to the Open Channel module (in Staff/Agents/Permissions) in order to let them use the integrated channel:

In order to manage the attachments during the conversation, the XCALLY Motion Administrator must use an APIKey: go to the section Staff/Users/Account in the Security Suite Section 

and get this value or generate it (clicking on the API Key Manager button  you find on the header ), then copy it clicking on the clipboard button and save it to use it later.

Setup the Account on XCally Motion Cloud

In order to create the Account, go to https://cloud.xcallymotion.com/#!/register

You will receive an e-mail containing the verification code: copy and paste it on the page https://cloud.xcallymotion.com/#!/activate

Once the account is created, use this to log on https://cloud.xcallymotion.com/#!/login

Go to the section Integrations and create your first integration clicking on the button Add Facebook Integration:

Now a Facebook login panel will be displayed: remember to log in as the Administrator of the page you have created before.

After logging in, select the page you want to configure the integration and press Next

Then accept the list of permissions proposed for the integration to work properly. 

Finally, you will be redirected to the integration configuration page:

To configure the Integration:

• select the page you want to integrate with
• paste the ‘Receive URL’ value you copied before 
• paste the APIKey value you copied before
• deselect if you want to disable FB Wall Post management (default=enabled)

And now the Integration is ready to be used!

Go to the Facebook page you have integrated and verify if you have assigned the proper permissions to the XCALLY Motion application:

Test the Integration

Now you can test the integration: ask a FB user to send a Messenger message to the Page you've integrated and the Agents you previously added to the Facebook Account will receive and manage it as a a normal Open Channel interaction.