What is a Variable?

A variable is a container that has a name and a value. XCALLY Motion has a list of standard variables that can be used to access information about Omni Channel Interactions (Voice Calls, Web Chat, Email and so on).

In addition to these, you are able to create your custom variables that can be used within the entire Motion system. For example, you can create a variable named order and use it in a Cally Square project to add logic to your IVR flow or customize the phonebar popup displayed for agents.

This section explains mainly how to create and use custom variables.

On this page:

For more information about all the Asterisk Variables that can be used see here.

The Variables section

You can find the Variables section under Tools menu:

Create a Variable

To create a variable, click on New Variable button

Enter variable Name and Description then click on Add Variable. After the variable is created, you can view it in the list of variables.

Edit a Variable

Find the variable from the variables list (you can use the search box on the top-right of the page to filter) and Click on Edit Variable.

Edit Name or description and click on Save.

Delete Variables

To delete a single variable, find the variable in the variables list and click Delete Variable:

To delete multiple variables, select the list of variables by marking the checkbox on the left side, click on Delete

button and click OK to confirm.

Export list of Variables

To export list of variables in CSV, select the list of variables to export by marking the checkbox on the left side and click on the icon Export

button:

How to use Variables

You can use Motion standard variables and custom variables in your Motion system according to your needs.

The following are some of the sections where variables can be used:

Triggers:
- to customize phonebar or web pop-up displayed for agents
- to pass custom parameters to a web or windows application
- to forward custom parameters in HTTP GET/POST request
Cally Square project:
- to insert logic in the call flow
Routes Dialplan:
- to insert logic in the call flow
Integrations:
- to pass custom information to 3rd party applications like Zendesk, Freshdesk...
Templates:
- to customize the content with the values you need
Jscripty:
- to customize contents in agent scripts
Email:
- to customize the outbound email messages contents

Variable Syntax

The syntax you need to use to access the value of a variable slightly differs from section to section.

In Triggers, Templates and Jscripty, variables are referenced using the following syntax:

{{VARIABLENAME}}