Motion Variable List
UNDER REVISION (AB)
In this page, you find the list of Standard Variables available in XCALLY Motion application.
Take a look here for information on how to use these variables.
Voice Channel
Queue Call
Title | Variable |
|---|---|
Unique ID | uniqueid |
Caller Number | calleridnum |
Caller Name | calleridname |
Queue | queue |
Called Number | destcalleridnum |
Called Name | destcalleridname |
Hold Time | holdtime |
Talk Time | talktime |
Connected Time | agentconnectAt |
Called Time | agentcalledAt |
DNID | destexten |
Complete Time | agentcompleteAt |
No Answer Time | agentringnoanswerAt |
Recording URL | recordingURL |
Recording URL variable is available for Zendesk, Salesforce, Sugar CRM, Freshdesk, Desk.com and Zoho integrations.
Outbound Call
Title | Variable |
|---|---|
Unique ID | uniqueid |
Caller Number | calleridnum |
Caller Name | calleridname |
Called Number | destcalleridnum |
Called Name | destcalleridname |
Start Time | starttime |
Answer Time | answertime |
Complete Time | endtime |
Recording URL | recordingURL |
Member Name | membername |
Motion Bull
Note
The Motion Bull variables must be used with all lowercase characters in the triggers, while in the Square projects they must be used with all uppercase characters
Title | Variable | Note |
|---|---|---|
Queue Campaign ID | xmd-voicequeueid | Available for Queue Campaign |
IVR Campaign ID | xmd-campaignid | Available for IVR Campaign |
Caller ID | xmd-callerid | In "Caller Name"<Caller Number> format |
Contact ID | xmd-contactid |
|
Contact's Fields | xmd-{name_field} | name_field is name of a contact's field in Contact Manager. Example: xmd-firstname, xmd-phone, xmd-email and so on. |
Contact's Custom Fields | xmd-cf_{ID} | ID is the custom field's ID. Example, if the contact has a custom field with ID=5, the variable name will be xmd-cf_5.
|
Chat Channel
Trigger Variable
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id |
|
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Agent ID | UserId |
|
Contact ID | ContactId |
|
Website ID | ChatWebsiteId |
|
Customer Browser | browserName browserVersion | Informations on browser used by the customer |
Customer OS | osName osVersion | Informations on OS used by the customer |
Customer Device | deviceModel deviceVendor deviceType | Informations on device used by the customer |
Customer Referer | referer | Referer page of the customer |
Customer IPs | customerIp | List of IPs used by the customer to reach the webchat |
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel |
|
Event type | event |
|
Agent interface | interface |
|
Message
Title | Variable | Note |
|---|---|---|
Message ID | id |
|
Text message | body |
|
Message direction | direction |
|
Chat Website ID | ChatWebsiteId |
|
Chat Interaction ID | ChatInteractionId |
|
Agent ID | UserId |
|
Contact ID | ContactId |
|
Message create timestamp | createdAt | Creation timestamp |
Channel | channel |
|
Event type | event |
|
Agent interface | interface |
|
Email Channel
Trigger Variable
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id |
|
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Reply Message ID | inReplyTo |
|
To | to | To property of the latest message |
Cc | cc | Cc property of the latest message |
Subject | subject | Subject property of the latest message |
Attachment | attach | Number of attachments in the latest message |
Agent ID | UserId |
|
Contact ID | ContactId |
|
Email Account ID | MailAccountId |
|
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel |
|
Event type | event |
|
Agent interface | interface |
|
Message
Title | Variable | Note |
|---|---|---|
Message ID | id |
|
Text message | body |
|
Message direction | direction |
|
Provider Message ID | messageId | ID assigned by Email provider |
From | from |
|
To | to |
|
Cc | cc |
|
Bcc | bcc |
|
Subject | subject |
|
Message sent timestamp | sentAt |
|
Attachment | attach | Number of attachments in the latest message |
Email Account ID | MailAccountId |
|
Email Interaction ID | MailInteractionId |
|
Agent ID | UserId |
|
Contact ID | ContactId |
|
Message create timestamp | createdAt | Creation timestamp |
Channel | channel |
|
Event type | event |
|
Agent interface | interface |
|