UNDER REVISION (AB)

In this page, you find the list of Standard Variables available in XCALLY Motion application.

Take a look here for information on how to use these variables.

On this page:

Voice Channel

Queue Call

Title	Variable
Unique ID	uniqueid
Caller Number	calleridnum
Caller Name	calleridname
Queue	queue
Called Number	destcalleridnum
Called Name	destcalleridname
Hold Time	holdtime
Talk Time	talktime
Connected Time	agentconnectAt
Called Time	agentcalledAt
DNID	destexten
Complete Time	agentcompleteAt
No Answer Time	agentringnoanswerAt
Recording URL	recordingURL

Recording URL variable is available for Zendesk, Salesforce, Sugar CRM, Freshdesk, Desk.com and Zoho integrations.

Outbound Call

Title	Variable
Unique ID	uniqueid
Caller Number	calleridnum
Caller Name	calleridname
Called Number	destcalleridnum
Called Name	destcalleridname
Start Time	starttime
Answer Time	answertime
Complete Time	endtime
Recording URL	recordingURL
Member Name	membername

Motion Bull

Note

The Motion Bull variables must be used with all lowercase characters in the triggers, while in the Square projects they must be used with all uppercase characters

Title	Variable	Note
Queue Campaign ID	xmd-voicequeueid	Available for Queue Campaign
IVR Campaign ID	xmd-campaignid	Available for IVR Campaign
Caller ID	xmd-callerid	In "Caller Name"<Caller Number> format
Contact ID	xmd-contactid
Contact's Fields	xmd-{name_field}	name_field is name of a contact's field in Contact Manager. Example: xmd-firstname, xmd-phone, xmd-email and so on.
Contact's Custom Fields	xmd-cf_{ID}	ID is the custom field's ID. Example, if the contact has a custom field with ID=5, the variable name will be xmd-cf_5.

Chat Channel

Trigger Variable

Interaction

Title	Variable	Note
Interaction ID	id
Interaction status	closed	True if the interaction is closed
Interaction close timestamp	closedAt	Timestamp of close action
Disposition	disposition	Interaction disposition
Note	note	Interaction note
Agent ID	UserId
Contact ID	ContactId
Website ID	ChatWebsiteId
Customer Browser	browserName browserVersion	Informations on browser used by the customer
Customer OS	osName osVersion	Informations on OS used by the customer
Customer Device	deviceModel deviceVendor deviceType	Informations on device used by the customer
Customer Referer	referer	Referer page of the customer
Customer IPs	customerIp	List of IPs used by the customer to reach the webchat
Interaction create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Message

Title	Variable	Note
Message ID	id
Text message	body
Message direction	direction
Chat Website ID	ChatWebsiteId
Chat Interaction ID	ChatInteractionId
Agent ID	UserId
Contact ID	ContactId
Message create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Email Channel

Trigger Variable

Interaction

Title	Variable	Note
Interaction ID	id
Interaction status	closed	True if the interaction is closed
Interaction close timestamp	closedAt	Timestamp of close action
Disposition	disposition	Interaction disposition
Note	note	Interaction note
Reply Message ID	inReplyTo
To	to	To property of the latest message
Cc	cc	Cc property of the latest message
Subject	subject	Subject property of the latest message
Attachment	attach	Number of attachments in the latest message
Agent ID	UserId
Contact ID	ContactId
Email Account ID	MailAccountId
Interaction create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Message

Title	Variable	Note
Message ID	id
Text message	body
Message direction	direction
Provider Message ID	messageId	ID assigned by Email provider
From	from
To	to
Cc	cc
Bcc	bcc
Subject	subject
Message sent timestamp	sentAt
Attachment	attach	Number of attachments in the latest message
Email Account ID	MailAccountId
Email Interaction ID	MailInteractionId
Agent ID	UserId
Contact ID	ContactId
Message create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

SMS Channel

Trigger Variable

Interaction

Title	Variable	Note
Interaction ID	id
Interaction status	closed	True if the interaction is closed
Interaction close timestamp	closedAt	Timestamp of close action
Disposition	disposition	Interaction disposition
Note	note	Interaction note
Customer mobile phone number	phone	Mobile phone number of the contact
Agent ID	UserId
Contact ID	ContactId
Sms Account ID	SmsAccountId
Interaction create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Message

Title	Variable	Note
Message ID	id
Text message	body
Message direction	direction
Provider Message ID	messageId	ID assigned by Sms provider
Customer mobile phone number	phone	Mobile phone number of the contact
Sms Account ID	SmsAccountId
Sms Interaction ID	SmsInteractionId
Agent ID	UserId
Contact ID	ContactId
Message create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Openchannel Channel

Trigger Variable

Interaction

Title	Variable	Note
Interaction ID	id
Interaction status	closed	True if the interaction is closed
Interaction close timestamp	closedAt	Timestamp of close action
Disposition	disposition	Interaction disposition
Note	note	Interaction note
Agent ID	UserId
Contact ID	ContactId
Openchannel Account ID	OpenchannelAccountId
Interaction create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Message

Title	Variable	Note
Message ID	id
Text message	body
Message direction	direction
Openchannel Account ID	OpenchannelAccountId
Openchannel Interaction ID	OpenchannelInteractionId
Agent ID	UserId
Contact ID	ContactId
Message create timestamp	createdAt	Creation timestamp
Channel	channel
Event type	event
Agent interface	interface	Recipient of trigger action

Fax Channel

UNDER REVISION

Trigger Variable

Interaction

Title	Variable	Note
Interaction ID	id

Message

Title	Variable	Note

Jscripty

Title

Variable

Note

Event field

{{name_field}}

name_field depends on the type of event.

For the full complete list, refer to the below section:

User field

{{user.name_field}}

name_field is one of the following:

id
username
fullname
email
userpic
alias

Contact field

{{contact.name_field}}

name_field is name of a contact's field in Contact Manager.

Example: contact.firstname, contact.phone, contact.email and so on

It is available only when you reply to email or click to email.

Variables for Omni Channels: Notification, Templates, Canned Answers, Routing and App Zone

In this section you find the variables that can be used in OmniChannels Notifications,Templates, Routing, Canned Answers and App Zone.

The syntax that must be used to embed the variable within the template is as follows:

Example 1:

Account: {{account.name}}

Example 2 (for Notifications):

{{#queue}}Queue: {{queue.name}}{{/queue}}

In this case only if (#) the queue variable exists, the template renders the queue variable

Title	Variable	Note	Used by
User field	{{user.name_field}}	name_field is one of the following: id name fullname email userpic alias internal (only for app zone) interface (only for app zone)	Template Routing Canned Answer App Zone
Account field	{{account.name_field}}	name_field is one of the following: id name key email (only for email)	Notification Template Routing Canned Answer
Queue field	{{queue.name_field}}	name_field is one of the following: id name	Notification Template
Contact field	{{contact.name_field}}	name_field is name of a contact's field in Contact Manager. Example: contact.firstname, contact.phone, contact.email and so on It is available only when you reply to email or click to email.	Notification Template Routing Canned Answer
Interaction	{{interaction.name_field}}	name_field is one of the following: id to (only for email) cc (only for email) subject (only for email) substatus (only for email) It is available only when you reply to email.	Notification Template Routing Canned Answer
Message	{{message.name_field}}	name_field is one of the following: id subject (only for email) from (only for email) to (only for email) body (only for email)	Notification Template Routing
List	{{list.name_field}}	name_field is one of the following: id name description	Notification Template Routing
General Body Fields	{{name_field}}	name_field is one of the following: from first name last name	Notification Template Routing

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