How to create a Dialogflow project

Owned by Valerio Ciotta
Last updated: Dec 01, 2020
2 min read


In this page we explain how to create a Dialogflow project and obtain all the information necessary to configure the Cally Square block and the application for the Chat, SMS, Openchannel and WhatsApp Connector channels.



Preliminary Steps


On this page:

Create a Cloud Platform project

You need to create a project in Google Cloud platform as described in this documentation.

Remember to enable billing for your the project as described here.




Enable Dialogflow API

Open Google Cloud Platform and enable Dialogflow API for your project.



Set up a Service Account

In order to configure DialogflowV2 application, you need to generate a Service Account.


From the Service account list, select New service account:

  • In the Service account name field, enter a name.

  • From the Role list, select Project > Owner.

  • Click Create. A JSON file that contains your key downloads to your computer.



Create a Dialogflow agent

As last step in Dialogflow console, you need to create an agent: to do this follow this documentation.





Configure XCALLY Motion application

In this chapter you will find out how to use the account created in the previous steps.



Cally Square block configuration





  • Project ID: copy and paste the Project ID value from Dialogflow Agent settings
  • Client Email: client_email property in the JSON file
  • Private Key: private_key property in the JSON file
  • Language: agent language

Omni channel application configuration


  • Project ID: copy and paste the Project ID value from Dialogflow Agent settings
  • Client Email: client_email property in the JSON file
  • Private Key: private_key property in the JSON file
  • Language: agent language