Here you find the configuration steps for the WhatsApp providers interface supported by XCALLY Motion WhatsApp Channel.

General Requirements

This integration requires:

a valid WhatsApp Solution Provider account with a positive balance
the WhatsApp API enabled on your the WhatsApp Solution Provider account

In the following section you find how to setup the Twilio Solution Provider.

Keep in touch..more Providers will come soon!

Pay attention: the business sender number profile must be approved by WhatsApp in advance. For more information, please visit the official Twilio Web Guide

What to do on the Twilio Account:

On this page:

The message status (checkmark) is automatically updated when the positive delivery report is received by Motion

Copy Account Sid and Auth Token values from the Twilio Account: they must be entered on the XCALLY Motion WhatsApp Connector Account

Get WhatsApp Number from WhatsApp Enabled Senders section

Click on Configure to add Webhook configuration in the field "A Message comes in"

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Twilio Sandbox

The WhatsApp Connector channel can be tested using Twilio sandbox.

Follow the below steps to configure Twilio sandbox:

Set Up Your Testing Sandbox: https://www.twilio.com/console/sms/whatsapp/learn
Update Webhook for your testing sandbox: https://www.twilio.com/console/sms/whatsapp/sandbox

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