Tiger Dial Preview

Introduction

Using Tiger Dial Preview mode, your Agents can have a "preview" of the contact (number and name) and decide when the system will place that call. They can also assign a Disposition to the Contact and see the Call History. 

For example, you can use this mode in debt collection campaigns or in other situations where the Agent knows the Contact he/she is calling.

Finally, the Tiger Dial Preview mode avoid the Agents from dialing calls manually.

Dial Plan configuration

In order to use the Tiger Dial Preview mode you need to:

1. create two DID under the section Dial Plan -> Internal:
   1. preview-peer-exten
   2. preview-contact-custom

2. edit the DID preview-peer-exten adding a Dial application with Application Args: SIP/${AUTODIAL_PEER}

3. edit the DID preview-contact-custom adding:

• • a Dial application with Application Args: SIP/${AUTODIAL_PHONE}@your_trunk_name

  • a Custom application with Application name Macro and Application Args hangup-dial 

    After the Dial instruction it is ALWAYS mandatory to set the Macro application!

    Before the Dial application, we suggest you to add a Playback message introducing the Preview call to the Agent.

Process configuration

1. Create a Process with Queue 
2. Edit the Process under General Settings:
   1. Set Preview as Yes; in this way you will enable the Tiger Dial Preview mode. Please note that the Autodial level and Channel limit are ignored.
   2. Set Preview extension as preview-peer-exten (see Dial plan configuration).
      
3. Edit the Process under Call Parameters Settings:
   1. you MUST set Technology as LOCAL.
   2. you MUST set Device as from-sip.
   3. you have to set Extension as preview-contact-custom (see Dial plan configuration).
   4. you have to set Dial Format as 'tech/number@device'
      
      
4. You can set the other parameters according to your needs. When you have completed your Settings, you can RUN the process.

Agent web GUI