Tracing calls that crossed a specific IVR block

Owned by Valerio Ciotta

Last updated: Feb 12, 2016

How to see how many callers have chosen a specific IVR path.

In the example below, we need to count how many callers choose to listen the audio file against going to the queue

So we added a GOAL block after the PLAYBACK in order to trace the caller that listen the audio file until the end.

In the CallySquare section we'll see the following result:

If the purpose is only trace if the caller enter in the playback block and not if he listen the entire message, just move the GOAL block before the PLAYBACK