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Tracing calls that crossed a specific IVR block
Tracing calls that crossed a specific IVR block
- Valerio Ciotta
Owned by Valerio Ciotta
How to see how many callers have chosen a specific IVR path.
In the example below, we need to count how many callers choose to listen the audio file against going to the queue
So we added a GOAL block after the PLAYBACK in order to trace the caller that listen the audio file until the end.
In the CallySquare section we'll see the following result:
If the purpose is only trace if the caller enter in the playback block and not if he listen the entire message, just move the GOAL block before the PLAYBACK
, multiple selections available,
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