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Transfer call report
Transfer call report
Add the new fields TransferType and TransferUniqueId to the standard report about the transferred calls.
Add two new metrics: TransferType and TransferUniqueId:
Go to the Reports section, and open the report Transferred under Analytic/Queue Stats/Answered
Add the fields from the metrics picklist
Now you are ready to get the information about the transferred calls.
, multiple selections available,
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