A system application can be used in IVR to send an email notification whenever an inbound call is received. The following example show a simple IVR where an incoming call is routed to a menu option.

In the menu, we insert the name of audio file to be played and we set appropriate values to response timeout, max digit and retry. We need to select a variable that will store the option selected by the caller.

System application: The following is a command for sending email using mailx. (To install mailx use “ sudo yum install mailx”)

echo -e " This is the Body" | mail -s "This is the Subject" -r "<sender@example.com>" recipient@example.com

Body message : " Caller Number: {CALLERID(num)} Choice: {CHOICE} Call Time: {CDR(ANSWER)} "
Subject : "Caller Info"

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