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xCally Shuttle Guide
xCally Shuttle Guide
- Valerio Ciotta
Owned by Valerio Ciotta
Agents
- Create a New Agent
- Edit the Agent
- Agent - Queue Association
- 3-way Agent Experience
- Shuttle Web Agent Dashboard
Analytics
Audio
Cally Square
- Introduction
- Get started
- IVR Structure Blocks
- Examples & More
- Callback
- Auto-attendant
- Ask for callback keeping the queue position
- Access to Voicemail from external DID
- Math block - array handler
- Multilanguage service handled by one queue only
- Email notification for inbound calls
- Database
- Request HTTP API resources
- SMS IVR
- Manipulate the CallerID
- Advanced DISA
- CSAT - CSI: forward customers to a Survey
- Play a sound file based on DID
- Loyal Engagement IVR script
- Troubleshooting
Contact Management
Dashboard
Dial Plan
Queues
Realtime
Settings
SIP
SMS
Tiger Dial
- Create the List
- Create the Process
- Configure the Process
- Add Contacts in the List
- Run the Process
- Monitor the Process
- Tiger Dial Analytics
- Agent Settings and Disposal
- Contacts Blacklist
- Realtime [beta]
- Update
- Channel variables
- Tiger Dial Preview
- Callback form
Trunks
Voicemail
Annex - XCALLY DB Tables
Security
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