xCally Shuttle provides a Settings Menu containing these sections:

General, about the xCally settings, license and the Asterisk parameters;
Integrations, dedicated to the integration of xCally Shuttle with third party applications, like Zendes and SugarCRM;
Pauses, to manage different kinds of Agent’s pause;
Tags;
ChanSpy, useful for the supervisor to define how he would listen to the calls bewteen agents and customers;
BLF, useful to manage codes associated to the external SIP Phones, for the login, logout and pause of the Agent;
Users, useful to assign different roles and different accesses to the users of xCally Shuttle.

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