3rd party app Integrations

xCALLY Shuttle provides seamless CTI integrations with 3rd party app.

Key benefits are really able to provides your customer care agents a Unified Agent Desktop experience, together with:

Push CTI technology for automatic Ticket/Case creation each time an Agent receive a call
Trigger configuration to select with Asterisk Shuttle Queue are involved in the automatic Ticket pop-ups and which Events engage it: before answering, after answering or after a call hangup
It WORKS either with EVERY KIND OF SIP PHONES registered on the Asterisk xCally Shuttle PBX, or the xCally phone bar, or the WebRTC client
Great VoIP quality
Great flexibility: use your own SIP trunk with your local providers or on the cloud according to your needs
Totally Asterisk Realtime technology based
Call Recordings option available
IVR enabled: Cally Square drag and drop IVR totally integrated
Simple and fast xCALLY Shuttle installer
Many other nice benefits included