Reachability

In order for VIDAOO to properly send the Video Calls to the XCALLY platform it is mandatory to open the VIDAOO public address - TCP port 443 on your XCALLY Machine:

3.248.184.180

If you use iptables on XCALLY, please ensure you open it:

nano /etc/sysconfig/iptables

insert the following line:

-A INPUT -s 3.248.184.180 -p tcp -m tcp --dport 443 -j ACCEPT

restart your iptables:

service iptables restart

SSL Certificates

In order for the Vidaoo service to properly work with your XCALLY MOTION machine, it is mandatory to setup a valid SSL certificate inside your XCALLY motion instance.

If you get the following ERROR whenever you try to place a vidaoo call to an XCALLY machine the it means the https certificates are not properly installed on your XCALLY Motion server:

If this is the case, please check your SSL https certificate, for example by using the following URL:

https://www.sslshopper.com/ssl-checker.html

You must get all the checks OK (having only some partial OK is not enough):